Windows bsod

Question

Hello,
I had previous issues, which ultimately resulted in reloading Windows.
Prior to reloading Windows, I ran memtest86 on my ram, which passed

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff8052aa97003, 0xffff870cf9db6700, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 659f2790-aeb4-489d-8f4b-85b631dbf144.

Win 10 22H2 Build 19045.4291
The below link contains the mindump.
MEMORY.DMP

Answer 1

Please perform the following steps:

1. Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums (tenforums.com)

Batch files for use in BSOD debugging - Windows 10 Forums (tenforums.com)

2. Run Get Powercfg info > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/323271d1616018273-batch-files-use-bsod-debugging-get_powercfg_info.bat

Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums (tenforums.com)

Batch files for use in BSOD debugging - Windows 10 Forums (tenforums.com)

3. Make sure that disk cleanup and cleaning software are not used during the troubleshooting
4. Uninstall all Riot Vanguard software
5. Make sure that VGK is uninstalled

Uninstalling and Disabling Riot Vanguard – VALORANT Support (riotgames.com)

How to Uninstall Valorant: Disabling Vanguard & Uninstalling (wikihow.com)

vgk vgk ??\c:\program files\riot vanguard\vgk.sys

6. Uninstall the Nvidia GPU drivers using DDU > reinstall Nvidia

Display Driver Uninstaller: How to use | Tutorials (sevenforums.com)

Display Driver Uninstaller (DDU) download latest version 18.0.7.5 | Wagnardsoft

Official Drivers | NVIDIA

7. For any new BSOD post a new V2 share link into the newest post

Name NVIDIA GeForce RTX 4060

PNP Device ID PCI\VEN_10DE&DEV_2882&SUBSYS_89031043&REV_A1\4&2283F625&0&0019

Adapter Type NVIDIA GeForce RTX 4060, NVIDIA compatible

Adapter Description NVIDIA GeForce RTX 4060

Adapter RAM (1,048,576) bytes

Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_268e85175aa9e991\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_268e85175aa9e991\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_268e85175aa9e991\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_268e85175aa9e991\nvldumdx.dll

Driver Version 31.0.15.5212

INF File oem10.inf (Section080 section)

Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPIG.INF_AMD64_268E85175AA9E991\NVLDDMKM.SYS (31.0.15.5212, 57.26 MB (60,044,320 bytes), 4/9/2024 8:43 PM)

Answer 2

Sure, here it is
DEYFLE-(2024-04-15_18-36-20).zip

Answer 3

Please run the V2 log collector and post a share link using one drive, drop box, or google drive.

BSOD - Posting Instructions - Windows 10 Forums (tenforums.com)

BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

Make sure that links are available without sign in.

Answer 4

Hi, I just have one more memory dump.
memory dump:
MEMORY 2.DMP
events logs:
Bsod.evtx
System.evtx

Answer 5

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, can you further check if you have more dump files on the PC? As per checking the Minidump file, it is only displaying general errors, in addition, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Let me know how it goes and I hope that helps.

Bernard