Computer Keeps shutting down unexpectedly

Question

I am continuously having my PC shut down when using it. Sometimes it happens when playing games, other times it happens when the computer is sitting idle. It happens at least once per day, but after the computer shuts down it seems fine for the rest of the day. Here is the report as shown in Windows event viewer:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xffff8b8c60355060, 0xffff9e0f2c25f178, 0xffff8b8c6cabfa90)

I've tried running each component of my system; RAM, GPU, and CPU with and without any form of overclocking or adjustments to troublshoot the issue, but the PC keeps crashing regardless of whether or not any PC compent is running at factory settings or not.

I have the dump files that were generated during the crash, please let me know the best way to pass the information along.

thank you!

Answer 1

Since you have completed all the steps, unfortunately all that remains is to reinstall the system

Answer 2

Hello Vincius,

I went ahead and completed every step in the link you sent (short of doing a complete reset on my PC).

Despite following almost every step to resolve the PSI.sys issue, my computer still runs into the issue where it unexpectedly shuts down and restarts itself.

Here is the most recent report from Windows event viewer and the .dmp file that was created:

"The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffa68a7d9f0d20, 0xfffff80077101178, 0xffffa68a791ef4e0)."

042024-26453-01.dmp

Please let me know if there's any other reccomandations to resolve this issue.

Thank you,

Clark

Answer 3

The dump points to PSI.sys, which can be caused by a corrupt driver, hardware failure, malware, among others.

I will provide a step-by-step guide to check all of this, below:

https://malwaretips.com/blogs/pci-sys-bsod-what...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Follow the steps and let me know if it worked.

Answer 4

Hello Vincius,

Here is a OneDrive link to a folder containing the .dmp files from the three most recent crashes as well as a .nfo file.

Dump

Please let me know if you need anything else.

Thank you!

Answer 5

Hi, Clark. I'm sorry to hear you're having this problem, and I hope I can assist you to find a satisfactory solution.

You can send the dump by following the step-by-step instructions in the link below:

https://answers.microsoft.com/en-us/windows/for...