WIN32K_POWER_WATCHDOG_TIMEOUT (19c) Win32k did not turn the monitor on in a timely manner (0x0000019c) Unable to verify timestamp for nvlddmkm.sys (again)

Anonymous

Hi dear Microsoft

i have problem with my laptop asus rog strix g16 again

WIN32K_POWER_WATCHDOG_TIMEOUT (19c) Win32k did not turn the monitor on in a timely manner (0x0000019c) Unable to verify timestamp for nvlddmkm.sys

i analyze my minidump file can you help me please?

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WIN32K_POWER_WATCHDOG_TIMEOUT (19c)
Win32k did not turn the monitor on in a timely manner.
Arguments:
Arg1: 0000000000000050, Calling monitor driver to power on.
Arg2: ffffde0f1ca22080, Pointer to the power request worker thread.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for nvlddmkm.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1108

    Key  : Analysis.Elapsed.mSec
    Value: 64313

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 93

    Key  : Analysis.Init.Elapsed.mSec
    Value: 1997

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 95

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x19c

    Key  : Bugcheck.Code.TargetModel
    Value: 0x19c

    Key  : Failure.Bucket
    Value: 0x19C_DRVSETMONITORPOWERSTATE_HANG_nvlddmkm!unknown_function

    Key  : Failure.Hash
    Value: {830d81bf-fada-74e3-80d9-75aa3363ba13}

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1

BUGCHECK_CODE:  19c

BUGCHECK_P1: 50

BUGCHECK_P2: ffffde0f1ca22080

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB:  040324-11734-01.dmp

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  csrss.exe

FAULTING_THREAD:  ffffde0f1ca22080

STACK_TEXT:  
ffffd881`839b5640 fffff805`18020705     : 00000000`00000000 00000000`00000000 00000000`000078e8 ffff9000`6cfc8180 : nt!KiSwapContext+0x76
ffffd881`839b5780 fffff805`180228e7     : ffffde0f`1ca22080 00000174`00000000 00000000`02eb4076 00000000`00000000 : nt!KiSwapThread+0xab5
ffffd881`839b58d0 fffff805`180271d9     : 00000000`00000000 00000000`00000001 ffffde0f`00000006 0000003d`593c5c69 : nt!KiCommitThreadWait+0x137
ffffd881`839b5980 fffff805`421792a9     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000002 : nt!KeDelayExecutionThread+0xf9
ffffd881`839b5a00 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000002 00000000`00000000 : nvlddmkm+0x9b92a9

SYMBOL_NAME:  nvlddmkm+9b92a9

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

STACK_COMMAND:  .process /r /p 0xffffde0f1e6cb0c0; .thread 0xffffde0f1ca22080 ; kb

BUCKET_ID_FUNC_OFFSET:  9b92a9

FAILURE_BUCKET_ID:  0x19C_DRVSETMONITORPOWERSTATE_HANG_nvlddmkm!unknown_function

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {830d81bf-fada-74e3-80d9-75aa3363ba13}

Followup:     MachineOwner

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11 answers

DaveM121 919.8K Reputation points Independent Advisor

2024-04-03T08:03:02+00:00

Okay, I will be here.
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Anonymous

2024-04-03T08:02:16+00:00

ok i do it now.
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DaveM121 919.8K Reputation points Independent Advisor

2024-04-03T08:01:19+00:00

I am Dave, I will help you with this.

Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.
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Anonymous

2024-04-03T07:53:12+00:00

i have been reinstalled my gpu driver i used 528 and 546 and 551 ver but i have the same problem
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DaveM121 919.8K Reputation points Independent Advisor

2024-04-03T07:50:19+00:00

Hi, I am Dave, I will help you with this.

Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your laptop and go to the support page for your laptop on the Asus website to download and install their recommended version of the Nvidia device driver.

A slightly older version of that driver is more stable than the latest version.
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