Have I been hacked?

Question

I may have been hacking but my laptop has been lagging and when I turned it off and on it started diagnosig my pc which it always say it couldn't repair and I can't reset it or run a trouble shoot...nothing works I need help

Answer 1

As you can't log into Windows, I suggest reinstalling the system while keeping the files, I'll leave the link below:

https://support.microsoft.com/en-us/windows/rei...

Answer 2

None of the top commands work and I can't use what the links says since I can't even reach the home screen

Answer 3

Hi, I am Dave, I will help you with this.

You may have a hardware fault, please provide a photo of the screen you see indicating diagnostics is running on startup.

Answer 4

Hi, Tajmaine. I'm sorry to hear you're having this problem, and I hope I can assist you to find a satisfactory solution.

We can check for viruses, malware and the system files:

To check system files:

Use System File Checker to fix possible corrupted or missing Windows files.

Run the following commands from the command prompt (as an administrator) one at a time:

dism.exe /online /cleanup-image /scanhealth

dism.exe /online /cleanup-image /restorehealth

dism.exe /online /cleanup-image /startcomponentcleanup

sfc /scannow

chkdsk /R /F /X

Reboot and check if the issue is resolved.

To Scan for viruses and malware:

Follow the Defender offline procedure at the link below:

https://support.microsoft.com/en-us/windows/hel...

Then download the trial version from the website below Malware bytes and run it.

https://www.malwarebytes.com/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Let me know if it works.