Power On BlueScreen Error

Question

Greetings,

I would like some assistance with the problem I am facing with my laptop. Whenever I shut down the laptop and power it back on, I get a bluescreen error. The error codes that are associated with this problem are as follows:

• Stop code: DRIVER IRQL NOT LESS OR EQUAL
• What failed: amdkmpfd.sys

Kindly assist me with this problem, it's beginning to get on my nerves now.

Answer 1

The minidumps only indicate the driver "amdkmpfd.sys" as the cause of the crashes. No other drivers are mentioned.

This driver belongs to your laptop's AMD graphics adapter.

Download the latest driver for your graphics card from the computer manufacturer's website. Then, use the free DDU tool to remove the current driver. Then, install the latest driver using the installer you downloaded.

I suggest disconnecting from the internet during the entire procedure.

(Turn off Wi-Fi or disconnect the Ethernet cable.)

DDU: https://www.guru3d.com/files-details/display-dr...

AMD driver download: https://dl.dell.com/FOLDER06256051M/3/AMD-Radeo...

(For laptops, it is recommended to use the latest AMD driver provided by the laptop manufacturer.)

Driver source: https://www.dell.com/support/home/en-us/product...

See if the system will work stable after this in the same situation.

If you need a tutorial for using DDU, I recommend the video below.

https://www.youtube.com/watch?v=bP-2B14Nckw

If the BSOD occurs again after doing this, please send the minidump created by it. Click on the "Reply" button below my reply.

Feel free to ask back any questions.

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Answer 2

Hi,

Thank you once again for getting back to me.

To start with, I would like to appreciate the time you put into responding to the problem i was facing. Secondly, i would like to confirm that i followed the procedure you provided and my laptop has been fixed. I am not getting any bluescreen errors anymore.

Once again thank you for assisting.

Regards.

Answer 3

Greetings,

Thank you for getting back to me. Here is the link as requested. https://1drv.ms/u/s!AgXpdGE5dEivp0i7pcdqA_RYlEl5?e=NRqGAR

Regards

Answer 4

Hi. I'm David, and I'm happy to help you.

See if your computer is creating minidump files.

These files are in "C:\Windows\Minidump".

Copy any files you have to your desktop and store them in a ZIP file. Then upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Post the link to the ZIP file here so I can have a look.

I await your reply. Click on the "Reply" button below my reply.