Boot files Issue

Question

Dell Inspiron 3793

Windows 10

My laptop was working fine all day, then I did a Reboot and it wouldn't start up, just a black screen with the mouse cursor.

I did a Software Repair and the error said "Boot files issue detected" but it was not able to repair it.

I called Dell and they told me the only option is to Reset the laptop, which I'll lose all datas and programs. I do have a backup but don't really want to do a reinstall unless it's the last resort.

Is there anyway to repair the boot files?

Any suggestions/comments are much appreciated.

Thank you.

Answer 1

Hi, I am Dave, I will help you with this.

Can you access the recovery environment using these steps to try each option in there?

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Please try each option one at a time, then see if Windows will boot up normally.

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 5 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset