Bugcheck Analysis: 0000000000000010, Device Driver Error

Question

Hi Guys,

My Windows 10 PC rebooted occasionally in the past few days. Here is the .dmp file.https://drive.google.com/file/d/1qbIvRlP-qtzTUym5CbmDdgYLfPLaxb10/view?usp=drive_link.Grateful for your kind advice.

Cheers

JIA

Answer 1

If your PC continues to crash, please upload any new minidump files you may have from the latest crashes.

Answer 2

No, everything is default setting . But I found a problem. The GPU UTIL could be 0% when I was play CS2. The file is from AMD Radeon Software.

https://drive.google.com/file/d/1YjhsqVnLWpr_CCxEaxBcIhrJFEH_o7pK/view?usp=sharing

Thanks for your kind advice.

Answer 3

Your new minidump file also indicated the AMD chipset drivers as the cause of the system crashes.

Are you overclocking your processor, or is there an XMP profile set on your RAM in BIOS?

Answer 4

Hi, Dave,

I have update the newest bios for this problem, but it still exists. It will comes when I am play gaming. Could it be CPU's problem?

Here is now .dmp file.https://drive.google.com/file/d/1OpHcANAFqPBLnxPlO1NMnArAJ5mUOh9m/view?usp=sharing

Grateful for your kind advice.

Cheers

JIA

Answer 5

Hi, I am Dave, I will help you with this.

Your minidump file indicates it is the AMD chipset drivers causing you PC to crash.

Go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install the version of chipset drivers they recommend and while there, if you do not have your drive encrypted with Bitlocker, check for any BIOS update that may need to be installed