PC randomly restarting

Question

Hello,

I've been having this problem for some days where the pc randomly restarts with no error code. I'm on windows 10 22h2. this problem happens randomly and not due to any specific application.

I've ran virus scans and it says everything is clean. Please help me fix this issue asap.

This is what the dump file shows...

Loading Dump File [C:\Windows\Minidump\041524-46140-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Mini Kernel Dump does not have process information
Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 19041 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0xfffff806`47600000 PsLoadedModuleList = 0xfffff806`4822a770
Debug session time: Mon Apr 15 21:25:02.772 2024 (UTC + 5:30)
System Uptime: 0 days 1:53:40.420
Loading Kernel Symbols
...............................................................
................................................................
................................................................
......
Loading User Symbols
Unable to get PEB pointer
Loading unloaded module list
...........
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff806`479fd5b0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffffbe8a`2e86eea0=00000000000000a0
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error.
Arguments:
Arg1: 000000000000000b, The hibernation file is too small.
Arg2: 00000000cbc31000, Size of the hibernation file.
Arg3: 0000000000000005, HIBERFILE_PROGRESS_TABLE_PAGES
Arg4: 000000006595b000

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3218

    Key  : Analysis.Elapsed.mSec
    Value: 13369

    Key  : Analysis.IO.Other.Mb
    Value: 5

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 25

    Key  : Analysis.Init.CPU.mSec
    Value: 749

    Key  : Analysis.Init.Elapsed.mSec
    Value: 50266

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 93

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0xa0

    Key  : Bugcheck.Code.TargetModel
    Value: 0xa0

    Key  : Dump.Attributes.AsUlong
    Value: 9

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Failure.Bucket
    Value: 0xa0_b_HIBERFILE_TOO_SMALL_nt!PopRequestWrite

    Key  : Failure.Hash
    Value: {30230df0-b231-2774-9072-86767a01757a}

BUGCHECK_CODE:  a0

BUGCHECK_P1: b

BUGCHECK_P2: cbc31000

BUGCHECK_P3: 5

BUGCHECK_P4: 6595b000

FILE_IN_CAB:  041524-46140-01.dmp

DUMP_FILE_ATTRIBUTES: 0x9
  Hiber Crash Dump
  Kernel Generated Triage Dump

CUSTOMER_CRASH_COUNT:  1

STACK_TEXT:  
ffffbe8a`2e86ee98 fffff806`47fa6d57     : 00000000`000000a0 00000000`0000000b 00000000`cbc31000 00000000`00000005 : nt!KeBugCheckEx
ffffbe8a`2e86eea0 fffff806`47f96da6     : ffffc28e`bd4714f0 ffff808e`10958e20 ffffbe8a`2e86f010 00000000`00006000 : nt!PopRequestWrite+0xffa3
ffffbe8a`2e86ef40 fffff806`47988c44     : 00000000`00000010 00000000`00000000 80000000`00000000 8a000001`cee8a863 : nt!PopCompressCallback+0x16
ffffbe8a`2e86ef70 fffff806`47b9179c     : ffffd680`2e467000 00000000`02008014 00000003`00000000 00000000`00000014 : nt!RtlpMakeXpressCallback+0x24
ffffbe8a`2e86efa0 fffff806`47a97a91     : ffffd680`2e466a03 ffffc28e`cd185000 ffffc28e`cd185000 00000000`00000003 : nt!RtlCompressBufferXpressHuffMax+0x1f8
ffffbe8a`2e86f070 fffff806`47f974a5     : 00001052`f73df548 00000000`00000003 00000000`00000001 00000000`0001a000 : nt!RtlCompressBufferProgress+0x114681
ffffbe8a`2e86f0d0 fffff806`47f96d4d     : ffffc28e`bd4714f0 ffffbe8a`00000000 ffffc28e`cbe00000 00000000`00000010 : nt!PopAddPagesToCompressedPageSet+0xb1
ffffbe8a`2e86f150 fffff806`47fa6986     : ffffc28e`bd4714f0 00000000`002370a4 00000000`00150000 ffff808e`10958e20 : nt!PopWriteHiberImage+0xd9
ffffbe8a`2e86f310 fffff806`47a06bc5     : 00000000`00000000 00000000`00000004 00000000`00000000 00000000`00000037 : nt!PopSaveHiberContext+0x101e6
ffffbe8a`2e86f5f0 fffff806`479857aa     : fffff78e`00008000 fffff806`47a70000 fffff806`46881180 fffff806`47a06b90 : nt!PopSaveHiberContextWrapper+0x35
ffffbe8a`2e86f620 fffff806`47f962cc     : ffffbe8a`2e86f800 ffffbe8a`2e86f840 fffff806`46881180 00000000`00000004 : nt!HaliAcpiSleep+0x20a
ffffbe8a`2e86f6b0 fffff806`47f96026     : fffff806`48250560 ffffbe8a`2e86f830 fffff806`48250560 00000000`00000001 : nt!PopHandleNextState+0x1fc
ffffbe8a`2e86f700 fffff806`47f95d21     : 00000000`00000100 fffff806`48250560 00000000`00000000 00000000`00000001 : nt!PopIssueNextState+0x1a
ffffbe8a`2e86f730 fffff806`47f99439     : ffffbe8a`2e86fa20 00000000`00000000 00000000`00000000 fffff806`47f991bf : nt!PopInvokeSystemStateHandler+0x2b9
ffffbe8a`2e86f930 fffff806`47f98dda     : ffffffff`00000000 ffffffff`ffffffff 00000000`00000000 00000000`00000000 : nt!PopEndMirroring+0x1e9
ffffbe8a`2e86f9f0 fffff806`47f98ac5     : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000000 : nt!MmDuplicateMemory+0x2be
ffffbe8a`2e86fa80 fffff806`479078e5     : ffffc28e`c44d1000 ffffc28e`c44d1040 fffff806`47f98990 00000000`00000000 : nt!PopTransitionToSleep+0x135
ffffbe8a`2e86fb10 fffff806`47a06378     : fffff806`46881180 ffffc28e`c44d1040 fffff806`47907890 00000000`00000246 : nt!PspSystemThreadStartup+0x55
ffffbe8a`2e86fb60 00000000`00000000     : ffffbe8a`2e870000 ffffbe8a`2e869000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28

SYMBOL_NAME:  nt!PopRequestWrite+ffa3

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.19041.4046

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  ffa3

FAILURE_BUCKET_ID:  0xa0_b_HIBERFILE_TOO_SMALL_nt!PopRequestWrite

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {30230df0-b231-2774-9072-86767a01757a}

PROCESS_NAME:  Unknown

Followup:     MachineOwner
---------

Answer 1

i already pasted the dump file contents in the original post

INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error.
Arguments:
Arg1: 000000000000000b, The hibernation file is too small.
Arg2: 00000000cbc31000, Size of the hibernation file.
Arg3: 0000000000000005, HIBERFILE_PROGRESS_TABLE_PAGES
Arg4: 000000006595b000

FAILURE_BUCKET_ID:  0xa0_b_HIBERFILE_TOO_SMALL_nt!PopRequestWrite

FAILURE_ID_HASH:  {30230df0-b231-2774-9072-86767a01757a}

PROCESS_NAME:  Unknown

It is still happening but now there is no dump file in the c/windows....

Answer 2

Hi, I am Dave, I will help you with this.

Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.