BSOD when charging

Question

Hi team,

I hope someone can give me a hand on analysing what happened

My Omen laptop has been BSOD-ing for almost 2 years now without any clear reasons. I have taken them out to the shops so they can reinstall Windows 11 on it, analysed it through tests into the RAM, Battery, CPU/GPU but they said they couldn't see anything wrong about it. The common codes that normally appear are:
KMODE_EXCEPTION_NOT_HANDLED, PAGE_FAULT_IN_NONPAGED_AREA or DRIVER_IRQL_NOT_LESS_OR_EQUAL.

I have my Minidumps file here, wondering if anyone can have a look into it please!

Minidumps

Much thanks and have a nice day.

Answer 1

Hi Sakiko,

I just ran that now, I'll message back if it BSODs again.

Thanks heaps!

Answer 2

Please run the V2 log collector and post a share link using one drive, drop box, or google drive.

BSOD - Posting Instructions - Windows 10 Forums (tenforums.com)

BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

Make sure that links are available without sign in.

Answer 3

Thanks for the update.

The new dump file shows the problem with WD, which is a system component, so it could be that there is corruption in the system.

Please try to perform a system repair. Open PowerShell as administrator and enter the following command:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow

Answer 4

Hi Sakiko,

I have managed to perform all actions as required. The computer is working slightly better, but BSODs are still happening, just at a lower frequency. This time it's showing this error code SYSTEM_SERVICE_EXCEPTION.

Here is the minidumps file. Please check the latest uploaded file Minidumps

Thanks heaps!

Answer 5

Hello, I'm here to help.

The information you provided indicates that the Nvidia graphics driver is causing the crash.

This could be caused by a faulty graphics card or a corrupted driver, I would recommend uninstalling the graphics driver and then performing a system repair. Open PowerShell as administrator and enter the following command:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow

Then download the latest version of the driver from the device manufacturer's website and reinstall it.

If you have any questions, please feel free to let me know. This is not a live chat channel and I may be in a different time zone than you. As a result, replies may be delayed and I may respond minutes to hours later.