Unknown User on laptop

Question

I logged onto my laptop recently, and I noticed there was another account user (named "solafedu") I'm not sure how long it has been there, and I've removed it once, but now it's back again. I ran my antivirus software and it didnt detect anything, so I'm wondering if I should just factory reset my laptop? Or if this is even a problem?

Answer 1

There is no active malware in your system.

Change the "solafedu" account to a limited account and then set it to disabled. To do so from the admin Command Prompt, run:

• net localgroup administrators solafedu /delete
• net user solafedu /active:no

Answer 2

Here they are:

FRST.txt

Addition.txt

Answer 3

Hi Alexa,

That certainly looks suspicious. To inspect the system and remove the malware (if present), please do the following:

1. Please download Malwarebytes Antimalware, run a scan, and eliminate every malware it finds.
2. Run the Farbar Scanner and share your logs.

• Download Farbar Recovery Scan Tool (FRST64.exe) [See also: Collect Farbar Recovery Scan Tool logs.]
• Rename FRST64.exe to EnglishFRST64.exe.
• Run the program. Don't check or uncheck any options. Click "Scan".
• Upload the two logs, FRST.txt and Addition.txt, to your OneDrive and share the link here.

(How-To: Share OneDrive files and folders - Microsoft Support)

Note: If Microsoft Edge or Chrome mislabels the Farbar Scanner executable as PUA/malware, choose to keep it by tapping … in the bottom bar, choosing Keep, and then choosing Keep anyway in the dialog that appears.