Laptop keeps crashing

Question

Hello, 

I have been having constant crashing issues on my Lenovo yoga that I bought a year and a half ago. Since November it has been crashing very often and unusable at times, I reset windows a few weeks ago and that fixed the issues for about a week and a half and now it’s back to freezing and crashing. It tends to have a “critical process died” stop code or other similar codes. In the time that I’ve been writing this post it has crashed 5 times. It doesn’t matter what I’m doing, there is no common denominator other than the problems start after windows updates. After it crashes, it tried to restart and doesn’t fully go through so it just sits on a dark blue screen until I use the power button to restart my system, like windows doesn’t even start. Another thing I’ve started noticing is that my clock is 2 minutes behind the actual time. Nothing comes up when I run a sfc scan, dism, or any system scans. Any suggestions would be much appreciated!

Answer 1

Did you turn off PC forcibly at these moments?

Answer 2

where do I find the system journal to check those? nothing comes up in my system search.

Edit: I found a Kernel-power 41 error and it has happened 3 times in the past 7 days marked as "Critical "

Answer 3

Unfortunately this may mean some hardware problem. Please check if there are volmgr 161 and Kernel-power 41 errors in system journal. If yes, your PC need to be checked in a service center.

Answer 4

I reinstalled windows and it still crashed again today. but when I looked for the minidump log, there is none anywhere on my laptop at the moment.

Answer 5

Hi Davis,

My name is Igor, it's a pleasure for me to help others and I'll try to help you.

Please share memory minidumps to OneDrive for analysis.

https://answers.microsoft.com/en-us/windows/for...