This device cannot start. (Code 10) A request for the HID descriptor failed. (ASUS Touchpad)

Question

I can not reactivate my touchpad.

FA706IH is the model no.

Things I Have tried

-Uninstalling and reinstalling driver

-Updating Driver

-Disabling and Reenabling driver

-Updating Windows

-Resetting BIOS

Please help.

Thanks.

Answer 1

Hi Bing,

I'm Christine, an Independent Advisor. Looks like your touchpad is no longer working. No worries, I'll do my best to help you.

May I know when did the issue start? Is there any changes made before you got this issue?

Please check and follow the steps below:

1. Please try to manually install the ASUS Precision TouchPad Driver from the link below:

https://www.asus.com/us/supportonly/fa706ih/hel...

Please restart and check if the issue persists.

2. Kindly try to perform a System Restore

Note: System Restore will not delete your personal files, but it will uninstall apps, drivers, and updates installed after the restore point was created.

https://support.microsoft.com/en-us/windows/use...

Please let me know the result. I'll be happy to assist you all the way until it's resolved.

Thank you,

Christine L

Independent Advisor

Standard Disclaimer: www.asus.com This link is a non-Microsoft website. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.