Windows update issue

Question

I downloaded the latest windows update which sent me to the bit locker screen. I entered my code followed instructions and tried to Uninstaller the feature update. It would not let me uninstall. It keeps sending me back to the bitlocker prompt.

Answer 1

Dear Dave Rozak

I am glad to receive your reply.

It is possible that Norton's security updates and WINDOWS compatibility anomalies are causing your problem, the

However, you can have your service person try to go into safe mode to uninstall Norton to try to fix these issues.

I look forward to your further reply.

Sincerely wish you the best.

Best Wish

Shawn Z | Microsoft Community Support Specialist

Answer 2

Thanks Shawn. I tried that but it wouldn't let me delete the feature update. Just the quality one.

I have decided to take it to one of the local techs to see what be done.

Strangely enough all this happened after a Norton live update, not a windows update as I had previously stated. My apologies, not if I could just get norton to accept responsibility....

Answer 3

Dear Dave Rozak

Thank you for posting in the Microsoft community.

It is a pleasure to receive your reply that

If you didn't report an error after trying to enter the BITLOCKER repair key, then the good news key itself may not be the problem.

You can try forcing a reboot three times, go to Advanced Options - Troubleshooting - and choose to uninstall the most recent Quality and Functional updates. Then try rebooting the system.

Best Wish

Shawn Z | Microsoft Community Support Specialist

Answer 4

Thank you. I have the recovery key, but none of the instructions seem to work.

Answer 5

Dear Dave Rozak

Thank you for posting in the Microsoft community.

Regarding your issue, it is recommended that you log in to the following website and try to retrieve your BITLOCKER key and then try to re-enter the operating system.

Finding your BitLocker recovery key in Windows - Microsoft Support

Best Wish

Shawn Z | Microsoft Community Support Specialist