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A unsupported 16-bit application

Anonymous
2024-03-27T20:04:18+00:00

Need help fixing it. Dealing with frozen screen,mouse, and crashing

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Emmanuel Santana 34,045 Reputation points Independent Advisor
    2024-03-28T00:34:40+00:00

    Hello Almakir, thank you for reaching out to the Microsoft Community. I am here to help and provide assistance with any questions or concerns you may have.

    Thanks for sharing the screenshot. It looks like Microsoft Teams is the program experiencing issues. Could you try uninstalling it and restarting your computer to see if the problem persists?

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  2. Anonymous
    2024-03-28T05:17:35+00:00

    How do I uninstall Microsoft teams

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  3. Emmanuel Santana 34,045 Reputation points Independent Advisor
    2024-03-28T05:36:38+00:00

    Of course, follow these steps:

    1. Press Windows key + R to open the Run dialog.
    2. Type appwiz.cpl and press Enter to open the Programs and Features window in the Control Panel.
    3. Find Microsoft Teams in the list, and also look for Teams Machine-Wide Installer.
    4. Select each item and click on Uninstall.
    5. Follow the prompts to remove the software.
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  4. Anonymous
    2024-03-28T06:53:08+00:00

    I try to uninstall it but the laptop keeps crashing and undoing the uninstall. Try to repair, reset and terminate the app but not working

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  5. Emmanuel Santana 34,045 Reputation points Independent Advisor
    2024-03-29T03:16:28+00:00

    Thanks for the update. I'd like to explore whether there might be any system corruption on your computer, especially considering you mentioned it's been crashing and not performing up to par.

    1. Search for "Command Prompt" or "PowerShell" in your start menu.
    2. Right-click the appropriate icon and select "Run as administrator".

    After this, run these commands:

    DISM /Online /Cleanup-Image /CheckHealth

    DISM /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /RestoreHealth

    sfc /scannow

    Can you please share a screenshot of the findings when performing the above commands?

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