Why wont windows update

Question

So this all started after my laptop was updating but got stuck on a program called ntoskernl.exe for hours. So I turned off my laptop and turned it back on but then it stared to ask for a bunch of updates but when I try to do them it wont work and will soon say it failed to update please help.

Answer 1

Hello，Farhan Sarnob

Thank you for posting in the Microsoft community.

We understand that your system has a lot of updates but the updates fail.

Please reset the update cache file first, please follow the steps below:

1. Search for CMD, find the command prompt, choose to run in administrator mode
2. Input the following commands in order, after each line of input to press Enter net stop bits net stop wuauserv net stop cryptsvc ren %systemroot%\SoftwareDistribution SoftwareDistribution.old ren %systemroot%\System32\catroot2 catroot2.old Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat" sc.exe sdset bits D:(A;CI;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU) sc.exe sdset wuauserv D:(A;;CCLCSWRPLORC;;;AU)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY) net start bits net start wuauserv net start cryptsvc
3. Then restart your computer to recheck the update to see if the fault is eliminated.

In addition, if your computer does not have any problems, you can not update those driver updates.

Give it a try and feel free to contact me in the forums with any developments.

Best Regards，

Rota |Microsoft Community Support Specialist