Error

Question

Recently, I had blue-green withntoskrnl.exe issue, then

Recently, I had blue-screen with ntoskrnl.exe issue, then after kb505365 update things went downhill, I removed it then I had more issues then I reinstalled the update again I get sane bsod errors when I tried update my drivers using austrologic now my turns black , try to fix it with pressing f8 to choose the last good configuration to redolve all this issues, will this work? How long do I need to wait

Answer 1

Thank you, Arun. Is this Windows 7 or 11?

Answer 2

However, when I try to press f12 I often get this black screen not bios screen, how can I fix this issue once and for all.

Answer 3

Thank you, for letting us know Arun. We are always here in case you need any other assistance.

Answer 4

Dear Sumit,

Thank you so much for your detailed and comprehensive response to my query.Despite encountering some roadblocks along the way, I'm pleased to inform you that I was able to make some progress on my own. By utilizing the command prompt for a factory reset, I managed to restore my PC to a functional state. While it required some trial and error, your instructions certainly helped me feel more confident in tackling the issue head-on which i performed later on.

I truly appreciate your dedication to assisting users like me in resolving technical difficulties.

Once again, thank you for your invaluable support and guidance.

Answer 5

Hi arun,

I'm Sumit, here to answer your query at the Microsoft Community.

So your PC does not boot now?

Perform a hard shutdown two times during the Windows boot screen. On the third time, Windows should boot to the recovery environment.

If you get a screen that says you need to use Recovery tools, you need another computer to create a recovery/installation media. You may also need to use Installation Media if the Windows Recovery environment says your password is incorrect.

How to Create Bootable USB Flash Drive to Install Windows 11

https://www.yourwindowsguide.com/2021/09/create...

Boot the computer from the USB Flash drive-Make sure you have disabled Secure boot/Fast boot in BIOS Settings and changed the boot order if required.

Afterwards, when you have successfully booted from the Installation media, click Repair your computer at the first screen after choosing the keyboard layout.

1. Use Startup repair

The first option is to use Startup Repair, which automatically detects and fixes problems. Depending on the severity of the problem, it may or may not be successful.

2. Uninstall Updates

The second step you can try is to uninstall the latest updates if Windows 10 fails to start after installing updates.

Choose Uninstall Updates.

Uninstall the update based on what was installed – a feature or quality update. Usually, the former is responsible.

3. CHKDSK:

If uninstalling did not help and is unrelated, the next step is to try using a Disk Check.

Choose Command Prompt in the list of troubleshooting.

Get the Current Windows Installation drive letter, which is either C, D, or E, Type BCDEDIT, and Press Enter. Note the letter.

Enter the command given below:

chkdsk X: /f /r (Replace X with the Current Windows Install Letter)

When done, you will see the output and restart the PC to check.

4. SFC/DISM Offline

Another try you can give to fix is SFC SCANNOW through Offboot switch. For this follow the steps below:

First, find the Windows Install drive letter using BCDEDIT command.

Then, try entering the following command:

sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows

After the scan completes, you will see the results.

You can also try using DISM: dism /image:C:\ /cleanup-image /revertpendingactions

5. Reset this PC or clean install.

The last Step is a Reset. The catch with Reset is that all applications would be removed and files would be kept(you would be presented with the option to erase everything) alongside; a healthy Reset Image is required, which may be affected by corruption. If you use Installation media, you can do a clean install after rescuing your files.

Recovery options in Windows

https://support.microsoft.com/en-us/windows/rec...

Reinstall Windows

https://support.microsoft.com/en-us/windows/rei...

For a clean Install, you can rescue the files first. See this article on how to Rescue files in that case.

Troubleshoot Windows 11 failure to start

https://www.yourwindowsguide.com/2021/09/recove...

Hope that helps, and rely on us for any further inquiries. All the best.