Windows 11 Application Error: The instruction at 0x000000006E3F26F4 referenced memory at 0x0000000000000018. The memory could not be read.

Question

Every time I open certain programs, like Adobe Acrobat Pro (64-bit), this error occurs on my Dell PC with Microsoft Windows 11 installed.

The full error message is:

The instruction at 0x000000006E3F26F4 referenced memory at 0x0000000000000018. The memory could not be read. Click on OK to terminate the program

When I click on "OK", the popup window closes, and nothing visibly happens.

It doesn't appear to cause any issues with the operating system, but there must be a way to end the popup and correct the issue all together.

Has anyone else experienced this error?

Answer 1

Hello, AmmieMarie

Welcome to Microsoft Community.

I'm sorry to hear that you're experiencing this issue. This type of error, often referred to as a "referenced memory error," can occur due to various reasons such as a software bug, outdated drivers, or issues with your computer's memory.

Here are some general troubleshooting steps you can try:

1. Update your software and drivers: Ensure that your Windows 11, Adobe Acrobat Pro, and all your drivers are up-to-date. Outdated software or drivers can sometimes cause issues like this. Visit the manufacturer's official website to download the latest version.
2. Change the size of virtual memory: Virtual memory, also known as the pagefile.sys file, is where Windows keeps track of how your computer juggles a lot of demands for memory. By allocating virtual memory, it can help fix the error:

How to Increase Virtual Memory in Windows 10: A Quick Guide - Microsoft Community

3. Clean boot: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem. These steps might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.

How to perform a clean boot in Windows - Microsoft Support

4. Run System File Checker (SFC): This tool checks for corrupted system files and repairs them：

How to Use System File Checker in Windows - Microsoft Support

5. Create a new user profile: Sometimes, a corrupted user profile can cause issues.

How to create a local user or administrator account in Windows - Microsoft Support

Remember to restart your computer after trying these steps to ensure any changes take effect.

Yuhao Li

Microsoft Community Technical Support