question

JesudossJeyachandran-1996 avatar image
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JesudossJeyachandran-1996 asked KeithHummel-0123 commented

"Get email address" option is not available in Teams Channel

The Get email Address option is not available channel option list.

office-teams-windows-itpro
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lucavitali avatar image
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lucavitali answered JohanH-7869 commented

Hi,
you have to check in Teams Admin Center -> Org-wide Settings -> Teams Settings -> Email Integration if you have "Allow users to send email to a channel email address" enabled.
Also, to get Channel email address you have to be a Team Owner.
Best. Luca
10737-2020-06-27-08-07-53.png



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I am a team owner and admin, I followed your instructions and the link still doesn't appear in Teams. It shows up for channels in the org. wide team, but not any other.

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SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered

Hi JesudossJeyachandran-1996,

Agree with Luca, you need to turn on “Allow users to send email to a channel email address” in Microsoft Teams Admin Center.

It needs to wait up to sometime for this setting to take effect.

As I know, except the team owner, the channel member can also get the channel address. For more details, please refer to this article:
https://docs.microsoft.com/en-us/microsoftteams/enable-features-office-365#email-integration.

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NighSurf-9831 avatar image
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NighSurf-9831 answered

We no longer see "Get email address for Channel" in teams however we can find it in teams admin center
Click the channel and the email icon has the email address.
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AhmadShehadeh avatar image
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AhmadShehadeh answered

Hello,

This is not an answer but something I have noticed. 6 days ago, I created two teams with an additional channel per team. The email address for the general channel was ready, but the email address for both channels was not, and I was stuck on the "We're still setting up your team. Please try again later." message. Just now, when I wanted to check the channels again, it was ready to use and the email address was ready as well. In the admin portal, the envelope icon wasn't showing, but now it is. 24 hrs to setup the channel is understandable, not almost a week. This behavior is seriously weird, especially that there are no time indicators. Is this a bug or something?

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KeithHummel-0123 avatar image
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KeithHummel-0123 answered

I'm going on 7 days at this point with it still staying "We're still setting up your team. Please try again later"

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JeniferHordge-1994 avatar image
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JeniferHordge-1994 answered KeithHummel-0123 commented

Upload a file as an attachment in the General channel posts which will trigger the provisioning of the email addresses for the channels.


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Awesome! This did it for us after 6+ months of the number not working!!!!

Thanks!

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