Hello ,
Good to see you in Microsoft Community.
Error code 0xc0000005 is a common Windows error that indicates an Access Violation error. This error typically occurs when a program attempts to access memory it shouldn't be accessing, leading to conflicts and crashes.
To troubleshoot and resolve this error, you can try the following steps:
- Run the following commands to fix possible corrupted system files. Run Command Prompt as an administrator ("Win" logo key + "Q", type "cmd", select "Run as administrator"), and type the following commands one by one. These commands require network support, please keep your network stable and smooth.
Disclaimer*: Running* chkdsk can check the file system and file system metadata of a volume for logical and physical errors. To avoid any trouble for you, please follow them step-by-step, do not cancel or interrupt chkdsk, and back up important data. For more information, please refer to this chkdsk | Microsoft Learn.sfc /scannow DISM /Online /Cleanup-Image /RestoreHealth wsreset.exe powershell "Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}" for %i in (%windir%\\system32\\*.dll) do regsvr32.exe /s %i chkdsk C: /f
The command starts with "powershell" is used to re-register the application in question, which may result in some errors that you can safely ignore. 2. Memory Diagnostic
***Win*** *+* ***Q*** *to open the search box, enter "* ***MdSched*** *", press* ***Enter*** *to open the program, select "****Restart now and check for problems(recommended)****", then restart the system and start memory diagnosis. After the* **Memory Diagnostic** *is completed, the system will automatically restart, and when you enter the system, there will be a* ***system*** ***notification*** *of the* **Memory Diagnostic** *result, you can click and view the details, or take a screenshot of the result and attach it to the next reply.*
- Disable Data Execution Prevention (DEP):
- Right-click on This PC and select Properties.
- Go to Advanced system settings > Performance > Settings > Data Execution Prevention.
- Turn on DEP for essential Windows programs and services only.
- Disable Antivirus Temporarily: Sometimes, third-party antivirus programs can cause this error. Try disabling it temporarily to see if the error persists. Disclaimer: Temporarily turn off antivirus protection. However, keep in mind that if you do so, your device may be vulnerable to threats. So please turn it on immediately once issue fixed.
- You may Perform a clean boot to run the app again, this is a troubleshooting step. In this mode, we can further confirm whether it is caused by system problem or third-party software or personalized settings. So, please be patient. Disclaimer*: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.* These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get you back on track.
If anything is unclear, please do not hesitate to let me know.
Best Regards,
Mosken_L - MSFT | Microsoft Community Support Specialist