Error Code 0x80070020 When Installing Microsoft Store

Question

Hi, I'm receiving Error Code 0x80070020 whenever I try to install apps from the Microsoft Store on my Windows 11 laptop. The download initiates, but the installation fails, and I'm presented with this error. I've attempted troubleshooting steps such as resetting the Store cache, but the issue persists. Could someone offer assistance in resolving this error and installing apps from the Store?

Answer 1

Hello Ikar Lekardo，

Welcome to the Microsoft Community！

Learn about the 0x80070020 error code that is troubling you when installing Microsoft Store.

Error code 0x80070020 is a common Windows error code that usually indicates that a file operation is being taken by another program or cannot be completed due to permission issues. This can cause problems when you try to copy, move, or delete files. Click Learn more

Here are some possible solutions:

1. First, I recommend trying a clean boot which starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a It can be used to determine whether a background service or program is interfering or causing a problem.

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.

2. If clean boot doesn't help, you can try creating a new account to test it. If it works, it means that there is something wrong with the configuration file of your user account, and you may need to consider repairing the account configuration file.

For the steps to create a new account, please refer to the "Create a new Local Administrator user account" section in the link below, and if you need to fix the account profile, please refer to the subsequent "Copy files to the new user profile" section in the linked document. files to the new user profile. The link is below: Fix a corrupted user profile in Windows - Microsoft Support

3. In the unlikely event that the Microsoft store is at fault, you can try running a troubleshooter as follows:

Windows Search and Open Settings - System - Troubleshooting - Other Troubleshooting - Click on the Run button after the windows app store app - Wait for some time for it to finish and then test if it solves the problem.

4. In addition, update issues may also cause this error.

Open Settings---Windows Update---Check if there is any error message here, if there is, please reply me, you may need to update the angle of the troubleshooting program!

I will continue to follow the progress of this issue, if it is convenient, please share with me the progress of this issue, I hope you can successfully solve the problem, if there exists any unclear areas welcome to send me a message.thanks.

Best Regards ,

Morning | Microsoft Technical Support Community

Answer 2

Hello Ikar Lekardo ,

Good day! I'm here to follow up on the progress of this issue, may I ask what the status is?

As I haven't heard from you yet, please feel free to let me know if there is anything else I can do for you or if anything is unclear.

If it's convenient, please feel free to vote for my answer to improve the user support experience, thank you for your cooperation!

Best Regards ,

Morning | Microsoft Technical Support Community