Security update kb5035845

Question

Hi there

Im looking for some help re the security update kb5035845 which kills my internet connection on my pc . I've tried some fixes on the start command page but it's not working . The only way I can seem to get back on the pc is to uninstall . Can you help ?

Thank you

Tracy Ross

Answer 1

Hello, Trace Moran.

Thanks for your reply.

I suggest you hide this update to prevent the problem from recurring.

Here are the steps to hide it.

Remember the KB number that caused the issue after updating, then uninstall the recent update and hide the problematic update using the following method.

Search for CMD, find Command Prompt, and select Run as administrator.

Enter the following commands one by one, pressing Enter after each line.

net stop bits 

net stop wuauserv 

net stop cryptsvc 

ren %systemroot%\SoftwareDistribution SoftwareDistribution.old 

ren %systemroot%\System32\catroot2 catroot2.old 

Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat" 

net start bits 

net start wuauserv 

net start cryptsvc 

Then visit the following page to download the update hiding tool.

Download the Update Hiding Tool.

Run this tool, and select the KB names for updates you no longer need according to the prompts.

If there are any updates, please feel free to reply.

Best regards.

Malygos - MSFT | Microsoft Community Support Specialist

Answer 2

Hi thanks for your reply . When I uninstall the update the pc links back up to the internet without an issue .

However the pc installs the update again a couple of days later so I need to keep repeating the process.

Can you assist further?

Thanks

Tracy

Answer 3

Hello, Trace Moran.

Welcome to Microsoft Community.

This is the document I found regarding uninstalling the latest update. Following the methods in the document should allow for the update to be uninstalled.

How to uninstall a Windows update - Microsoft Support

Recovery options in Windows - Microsoft Support

The image shows the feature for uninstalling updates in Recovery Mode.

If this doesn't work, please let me know.

(It's not necessarily the update that caused the network anomaly, but you can start by uninstalling the update for testing.)

If there are any updates, please feel free to reply.

Best regards.

Malygos - MSFT | Microsoft Community Support Specialist