Computer BSOD with IRQL_NOT_LESS_OR_EQUAL when running anything alongside a game.

Anonymous
2024-03-08T21:43:00+00:00

I tend to multitask when playing games meaning I often have a discord call running or I am watching youtube, however for these past few months I have been getting blue screened anytime I have something heavier running. Example: I play Baldur's Gate 3, it works okay for the most part when it is the only thing running, but then I get on a discord call to play multiplayer and I BSOD. Or open google to search something.

At first I could not find any error log (I didn't know where to look) and I upgraded my power supply and added ram (total 24gb). Since it's still happening I did more extensive research and found the minidump logs. Yesterday it led me to re-installing my AMD chipset drivers, the problem was gone for a few hours and today it has started again.

Open to answering any questions I can. Here is the minidump from today's crash and the analysis from WinDbg

https://drive.google.com/file/d/1z_2rIomr0hRyTawKIgkLmprDSUecXtGa/view?usp=drive_link

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000008, IRQL
Arg3: 0000000000000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80136839b09, address which referenced memory

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2046

    Key  : Analysis.Elapsed.mSec
    Value: 4085

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 296

    Key  : Analysis.Init.Elapsed.mSec
    Value: 3292

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 97

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0xa

    Key  : Bugcheck.Code.TargetModel
    Value: 0xa

    Key  : Failure.Bucket
    Value: AV_nt!HalpInterruptSendIpi

    Key  : Failure.Hash
    Value: {5fa25443-19a4-f73e-0c25-8a587bf34768}

    Key  : WER.OS.Branch
    Value: ni_release_svc_prod3

    Key  : WER.OS.Version
    Value: 10.0.22621.2506

BUGCHECK_CODE:  a

BUGCHECK_P1: 0

BUGCHECK_P2: 8

BUGCHECK_P3: 1

BUGCHECK_P4: fffff80136839b09

FILE_IN_CAB:  030824-17515-01.dmp

WRITE_ADDRESS: fffff8013731c470: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 0000000000000000 

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  chrome.exe

TRAP_FRAME:  ffffa500267fb8e0 -- (.trap 0xffffa500267fb8e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=393701fd6e860001
rdx=fffff7c4800119c8 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80136839b09 rsp=ffffa500267fba70 rbp=0000000000000001
 r8=ffffa500267fbb20  r9=ffffa500267fbe20 r10=0000000000000000
r11=ffffa500267fba60 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
nt!HalpInterruptSendIpi+0x2f9:
fffff801`36839b09 0f85ea000000    jne     nt!HalpInterruptSendIpi+0x3e9 (fffff801`36839bf9) [br=1]
Resetting default scope

STACK_TEXT:  
ffffa500`267fb798 fffff801`36a2c5e9     : 00000000`0000000a 00000000`00000000 00000000`00000008 00000000`00000001 : nt!KeBugCheckEx
ffffa500`267fb7a0 fffff801`36a27b34     : ffffa500`267fbe20 00000000`00000000 00000000`00000010 00001f80`0083063b : nt!KiBugCheckDispatch+0x69
ffffa500`267fb8e0 fffff801`36839b09     : ffffa500`267fbdc0 00000000`00000082 00000000`00000001 00000000`00000001 : nt!KiPageFault+0x474
ffffa500`267fba70 fffff801`368391a7     : 00000000`00000000 fffff801`368ecf03 ffffee85`d4284b60 0000014e`4b1eed88 : nt!HalpInterruptSendIpi+0x2f9
ffffa500`267fbda0 fffff801`36b7e2ba     : 00000000`00000082 ffffa500`277558c0 ffffa500`267fbe80 fffff801`3687b730 : nt!HalRequestIpiSpecifyVector+0x57
ffffa500`267fbdf0 fffff801`36a4cf4c     : 0000004e`343febc8 fffff801`368b8bcc ffffa500`277558c0 ffffa500`277558c0 : nt!KiIntRedirectQueueRequestOnProcessor+0x6a
ffffa500`267fbf50 fffff801`36a18b6f     : 00002e70`01799140 0000004e`343fed70 0000004e`343fed10 fffff801`36a201e0 : nt!KiCallInterruptServiceRoutine+0x12830c
ffffa500`267fbf90 fffff801`36a18e37     : ffffee85`d4284b60 0000004e`343fec30 0000004e`343fec18 00002e70`010d8140 : nt!KiInterruptSubDispatch+0x11f
ffffee85`d4284ae0 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatch+0x37

SYMBOL_NAME:  nt!HalpInterruptSendIpi+2f9

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.22621.3155

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  2f9

FAILURE_BUCKET_ID:  AV_nt!HalpInterruptSendIpi

OS_VERSION:  10.0.22621.2506

BUILDLAB_STR:  ni_release_svc_prod3

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {5fa25443-19a4-f73e-0c25-8a587bf34768}

Followup:     MachineOwner
---------
Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-03-09T12:57:02+00:00

    Hi Riley Ramsey,

    Welcome to Microsoft Community.

    Based on your description, it seems that there are some unknown compatibility conflicts between the driver and the device related to the processor or graphics device.

    Would you mind sharing more information on this issue with us?

    • Were there any special events in the device before the problem first occurred? For example, system update, driver update, application update, BIOS update?
    • Is the situation the same if you use a previous version of the driver instead of the latest version?
    • Is the situation the same if you use AMD's official tools to adjust/limit the performance of your processor or graphics card?

    The content in this link mentioned a tool to clean up AMD drivers.

    The content in this link described the performance management tools provided by AMD.

    Disclaimer*:  Microsoft provides no assurances and/or warranties, implied or otherwise, and  is not responsible for the information you receive from the third-party  linked sites or any support related to technology.*<br>If you are going to modify BIOS Settings, please  back up all your personal files first to ensure you do not lose data.

    If I misunderstand your situation, feel free to correct me and share the information.

    Best Regards,

    Kyo - MSFT | Microsoft Community Technical Support

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  2. Anonymous
    2024-03-17T00:39:13+00:00

    Hi - To answer your questions

    • This might have occurred after a windows update? But I am not sure and I honestly don’t think so.
    • Yes
    • And yes

    I tried using the AMD cleanup and nothing changed.

    The AMD Ryzen Master settings are confusing and google doesn’t really help, but from what I can tell, it hasn’t made a difference.

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