Cursor related

Question

I want to tell i recently face a problem where my mouse cursor blue screen automatically running when my mcafee running and i am facing this problem suddenly. Does it my problem or is it happening to manybody. I also contact mcafee support they hold my case.

Answer 1

Uninstall McAfee software or disable it, then recheck the mouse again. There might few system files are conflict with your antivirus software.

Answer 2

But sir why it is only happening with McAfee after uninstalling McAfee everything is normal and my cursor is behaving perfectly now. Is it a mcafee glitch

Answer 3

But can you tell me does it happen with many users recently

Answer 4

Hi

Thanks for your reply.

If the issue disappears after uninstalling McAfee, it is clearly caused by McAfee. It may be that McAfee interfered with your mouse driver. For more detailed information, you can consult the McAfee team. : )

Answer 5

Hi

Welcome to Microsoft community.

We need you to provide the blue screen log (minidump) to analyze your problem. Finally, upload the file to a suitable network drive and send the sharing link in the reply. Please remember to set the sharing link to public with download permission.

To find the minidump file in Windows, you can follow these steps:

Open File Explorer by pressing the Windows key + E.

Navigate to the following location: C:\Windows\Minidump (replace C with the drive where Windows is installed if it is different).

If you cannot find the Minidump folder at the specified location, it might be hidden. To show hidden files and folders, click on the "View" tab in the File Explorer, and check the "Hidden items" option.

If the Minidump folder is still not present, it might be because your system is not configured to create Minidump files. To enable this feature, follow these steps:

Press the Windows key + X and select "System".

Click on "Advanced system settings" on the left-hand side.

In the System Properties window, go to the "Advanced" tab and click on the "Settings" button under the "Startup and Recovery" section.

In the Startup and Recovery window, make sure that the "Write debugging information" drop-down menu is set to "Small memory dump (256 KB)" or "Kernel memory dump".

Click "OK" to save the changes.

Restart your computer for the changes to take effect.

Once you have located the Minidump folder, you will find the Minidump files inside it. These files have the .dmp extension and are named with a combination of date and time.

Note: Minidump files are created when your system encounters a blue screen of death (BSOD) or a crash. If you have not experienced any crashes, the Minidump folder may be empty.

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist