Share via

Not responding Win 11

Anonymous
2024-03-16T20:46:01+00:00

Hello!

Currently, i am facing with some problems. Firstly, wifi is frequently missing and sometimes can not find any networks in my laptop (windows 11), i know how to solve those problem, but it annoys because it happens almost all the time. I tried different ways, also i reset my laptop but still that things are happening. Secondly, often my laptop just stops working, nothing works including touchpad, any keyboard, even power button(except holding it to shut down). It just remains frozen around 3-5 minutes. Then it turns off then turns on again. Please help me to solve this problem!

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-03-17T06:56:15+00:00

    Hello Asilbek Husanov,

    Welcome to the Microsoft community.

    Could you please provide the version number of the system?

    Also, please try the method below to see if it resolves the problem.

    Please type "cmd" in the start search bar and run the command prompt as administrator.

    Enter and execute the following commands (please enter one after the other)

    DISM /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /CheckHealth

    DISM /Online /Cleanup-image /RestoreHealth

    SFC /scannow

    Please go to your device manufacturer's website to download the latest NIC driver for your device model and install it. Once you have done so, please try resetting your network settings.

    Open Start>Settings>Network and Internet>Status>Advanced Network Settings>Network Reset>Reset Now.

    Please try a clean boot and don't open any third party programs after the clean boot to see if the system freezing problem occurs.

    How to perform a clean boot in Windows - Microsoft Support

    Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.    These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.

    Sincerely

    Carlos - MSFT | Microsoft Community Support Specialisto

    Was this answer helpful?

    0 comments