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Anonymous
2024-02-21T00:51:45+00:00

hi - I have been using PhoneLink to send messages, but since yesterday the send button is greyed out and I cannot send the messages I am typing. My phone is showing as "connected" in PhoneLink. What can I do? Thank you.

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2024-02-22T15:50:07+00:00

    Dear Michaela Mason

    Thank you for posting in the Microsoft community.

    First of all I would like to ask if you are using an Apple phone or an Android phone.

    Usually Android phones have this problem because you need to add Phone link permission to read SMS on your phone.

    If you have an iPhone

    Regarding your question, first of all, it is recommended that you update your IOS and WINDOWS systems to the latest versions.

    In iphone - go to settings - messages - turn off iMessage - turn it back on.

    In iphone - go to settings - messages - turn on - send as short message.

    Restart iphone.

    Reconnect to WINDOWS.

    If the above steps don't work, then this could also be a version issue that

    You can press WIN+F- take a screenshot of your bug report- create a feedback about YOUR PHONE LINK.

    The product development team will test and follow up after seeing the bug report and release a corrected version as soon as possible.

    Best Wish

    Shawn Z | Microsoft Community Support Specialist

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