HID compliant Touchscreen missing and touchscreen stopped working after a windows 11 update

Question

My touch screen HP laptop Pavillion suddenly stopped working in conjuction with a windows 11 update in January 2024.

After reading up and doing trouble shooting I discovered that under device manager human interfaces the driver for the touchscreen is missing. I worked with microsoft support online chat. He took control of the computer and saw the same things, he went to the HP support site and tried to reinstall something. He said it should work when the computer rebooted but the driver is still missing and of course the touchscreen still doesn't work. Yes this was why I bought this computer to have a touchscreen. I guess I can get back on with microsoft help but I'm afraid they'll just do the same thing.

Answer 1

Thanks Julia - Win+X is very helpful.

Hp does not provide a screen driver too - can you see if the following support document helps?

https://support.hp.com/us-en/document/ish_43050...

Good luck!

Disclaimer:

The link included is a non-Microsoft website that would provide accurate and safe information. Watch out for ads on the site that are frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they sometimes do more harm than good.

Answer 2

Here is what you asked for. (at least I learned something new!)

Answer 3

Hi,

Right-click the Start button on the Taskbar.

Or you can simply press Win+X

Answer 4

Forgive my ignorance, where am I right clicking and finding start>run?

Answer 5

Hi Julia,

I'm Sumit, here to answer your query at the Microsoft Community.

You can always ask to reopen the case. I will continue to work with you.

Right-click Start>Run.

Type in msinfo32 and press enter.

Take a screenshot of the System Summary window and post it in the next reply.