Cant start up computer

Question

I am trying to start up my computer and it keeps saying Install windows “The computer restarted unexpectedly or encountered an unexpected error. Windows Installation cannot proceed. To install Windows, click “OK” to restart the computer, and then restart the installation.”

Answer 1

Hi,

Kayece here, An Independent advisor and a user just like you. I will be happy to assist you today.

It seems that you are unable to boot or access your PC. You will need to create a bootable drive and reinstall Windows on your PC. You need to have a working PC to download the Windows 10 media creation tool and do a clean install.

*On a working PC, go to the the link below.

https://www.microsoft.com/en-us/software-downlo...

*Download the Windows 10 media creation tool and then run it.

*Select Create installation media for another PC.

*Choose a language, edition, and architecture (64-bit or 32-bit).

*Follow the steps to create installation media, and then select Finish.

*Connect the installation media you created to your nonfunctional PC, and then turn it on.

Note: Check with the PC manufacturer on how to start the PC using media.

*When Windows Setup starts, select Next and then Install Now.

*If you have a Windows 10 product key, enter it when prompted. Otherwise, select I don’t have a product key.

*If prompted, select a Windows edition (e.g. Home, Pro) to install and then select Next.

*When prompted to choose a type of installation, select Custom: Install Windows only (advanced).

*Select the disk or partition to which Windows 10 should be installed.

Note: If you suspect that your PC has been infected, consider deleting the existing partitions and reinstalling Windows 10 onto a clean disk. Your data on any deleted partitions will be lost.

*Select Next to start reinstalling Windows 10 on your PC.

Your PC will restart several times during the reinstallation.

Source: https://support.microsoft.com/en-us/windows/rec...

If you need more help, let me know.

Stay Safe!