Taskbar problem on my Asus computer

Question

Hello community,

On my gaming PC (Asus TUF Gaming, Ryzen7, RTX 3070ti), I have black bars at the level of the taskbar when my screen is set to 144hz. (photo 1)

When I go into a game or a photo editing software in full screen, where the taskbar doesn't appear, the black and white bars disappear (but not always).

When I lower the resolution frequency to 60hz, these bars disappear even when the taskbar is visible. (photo 2).

Moreover, my computer does not detect this problem because when I take a screenshot, the big black and white bars on my taskbar do not show. (photo 3)

Do you have a solution to this problem?

For your information: I have updated my graphics card with the latest drivers offered by Nvidia. I have updated my integrated AMD graphics card. I have no updates to do on my Windows, this has been going on for a few weeks but I was able to manage by switching to 60hz.

Could you help me?

Thanks all, have a good day,

Valentin

Answer 1

Hi ValouToulouse,

Welcome to Microsoft Community.

Based on the information available (the problem lasted several weeks and there was no Windows update), the problem may be related to the graphics hardware itself.

It could be a compatibility conflict between the driver and other components, or it could be a physical failure.

In some cases, installing the latest drivers for the graphics hardware is not always the recommended option.

Would you mind sharing further tests and observations with us?

• A new local account. Create a local user or administrator account in Windows - Microsoft Support
• Reset the display-related configuration. Windows 10 reset external monitors settings - Microsoft Community

  Disclaimer*: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click*How to back up and restore the registry in Windows - Microsoft Supportto view the article.

• Test a previous version of the graphics driver.
• Temporarily disable one of the AMD or NVIDIA graphics adapters in Device Manager. The content in this link is an example of a disabled component. Enable and disable your touchscreen in Windows - Microsoft Support

This thread originating from the NVIDIA forums mentions tools to clean up graphics drivers.

• Wagnard Tools (DDU,GMP,TDR Manipulat | NVIDIA GeForce Forums

This AMD-originated link mentions a tool to clean up AMD drivers.

• AMD Cleanup Utility to Remove AMD Driver Files | AMD

For NVIDIA graphics hardware, you can visit this link for a specific version of the driver.

• Official Advanced Driver Search | NVIDIA

For AMD graphics hardware, you can visit the driver download page for the corresponding product to retrieve a previous version of the driver.

• 

Disclaimer*: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.*

If I misunderstand your situation, feel free to correct me and share the information.

Best Regards,

Kyo - MSFT | Microsoft Community Technical Support