Getting WHEA UNCORECTABLE ERROR

Question

My laptop has been facing WHEA uncorrectable error from the past 1 month , have tried almost everything that was on the internet like memtest , sfc scan etc . I get no dump files whatsoever even after configuring save minidump on advance system settings . I did a reset yesterday and even after doing that I still got the same error just now , What should i do ?

Here is the error on event viewer

• <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
• <System> <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" /><EventID>1</EventID><Version>0</Version><Level>2</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x8000000000000002</Keywords><TimeCreated SystemTime="2024-02-04T12:23:23.1585832Z" /><EventRecordID>25479</EventRecordID><Correlation ActivityID="{203a8243-cfa9-4efd-8229-c811b0287f48}" /><Execution ProcessID="3956" ThreadID="4648" /><Channel>System</Channel><Computer>MSI</Computer><Security UserID="S-1-5-19" /></System>
• <EventData> <Data Name="Length">298</Data><Data Name="RawData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ata></EventData> </Event>

Answer 1

Hello ,

Good to see you in Microsoft Community.

Firstly, could you let me know the specific system version (OS Build)? You can check it by pressing Win + X > System > Windows specifications*, click “Copy” and paste it in your next reply*.

Then please check the basic hardware information of your device. Win + Q to open the search box, type “msinfo32”, then open “System Information”, please take a screenshot of it and attach it to your next reply.

Unfortunately, the logs in the event viewer you provided do not provide enough valid information about what the problem is. You can follow the steps below:

1. Update all computer hardware drivers You can reinstall all drivers, especially the graphics card driver. Visit the official website of your device manufacturer to download the corresponding model driver, and then install it manually, and restart to see if it works.
2. You may Perform a clean boot (microsoft.com) to see if it is normal, this is a troubleshooting step. In this mode, we can further confirm whether it is caused by system problem or third-party software or personalized settings. So, please be patient. Disclaimer*: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.* These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get you back on track.
3. The WHEA UNCORRECTABLE ERROR is usually caused by hardware issues such as faulty RAM, hard drive, or CPU. Since you have already tried running memtest and sfc scan, I would suggest you try updating BIOS to the latest version. Disclaimer*: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.* If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.
4. You can also try running the Windows Memory Diagnostic tool to check for any memory errors. If the issue persists, you may need to contact your device manufacturer for further assistance or consider replacing the faulty hardware component. Additionally, you can try disabling any overclocking settings in your BIOS as they can also cause this error. Win + Q to open the search box, enter " MdSched ", press Enter to open the program, select "Restart now and check for problems(recommended)", then restart the system and start memory diagnosis. After the Memory Diagnostic is completed, the system will automatically restart, and when you enter the system, there will be a system notification of the Memory Diagnostic result, you can click and view the details, or take a screenshot of the result and attach it to the next reply.

If anything is unclear, please do not hesitate to let me know.

Best Regards,

Mosken_L - MSFT | Microsoft Community Support Specialist