Thank you for the screenshot, I see the problem, your version of Windows is 5 years out of date and all normal methods to update Windows will fail.
Try using the Windows 10 ISO to perform an in-place upgrade, if that fails, then a full clean install would be needed to bring your system up to date.
Please follow the steps, this is then not like re-installing Windows, it is just like an update and your personal files, settings and installed software will not be affected.
Click this link:
https://www.microsoft.com/en-us/software-downlo...
to download the Media Creation Tool (Click on Download Tool Now), with that you can download the latest Windows 10 ISO (Select Create Installation Media for Another PC), then choose ISO, not USB
When the ISO file completes downloading
Disconnect from the Internet
Disconnect all external devices with the exception of a mouse or keyboard.
Temporarily disable any 3rd party Anti-virus you may have installed
Then, in Windows File Explorer, double click the ISO and then run Setup.exe and select the upgrade option.