High GPU usage from Client Server Runtime Process and Desktop Window Manager

Question

When leaving everything idle the GPU usage sits at 0% and when I move my mouse it can get up to 17% but when I scroll on a webpage it shoots all the way up to 80% to 100%. I recently did a clean install of Windows 10 and have downloaded updates and drivers. I also upgraded my GPU before doing the clean install but it didn't have these issues. I have reinstalled the drivers completely with no change and have disabled hardware acceleration. I'm not sure if there is a dump that has any extra information so please let me know if there is any extra information I can provide.

CPU: AMD Ryzen 7 3700X

Motherboard: MSI B350M Gaming Pro

GPU: Geforce RTX 4060 Ti

Memory: 32 GB DDR4

Answer 1

Hello,

Thanks for the clarification.

Do not hesitate to ask the community at any time in case you have any questions in the future.

Answer 2

So I don't have any touchpad or PS/2 mouse connected and the issue persisted after I did a clean boot. I also found that some programs use a lot more than they did before and others like games end up using none of the GPU. Since I'm not sure if it is a hardware or software issue I'm thinking of just taking to a repair shop. Thank you for trying to help me but I think this might be more difficult than I hoped it would be.

Answer 3

Hello,

I have not received the message from you yet. If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.

Answer 4

Hello,

Thank you for using Microsoft products and posting to the community.

Are you using a touchpad, a drawing tablet, or a PS/2 mouse? There are reports that the Synaptics touchpad driver can cause such issues. To confirm, right-click Start->Device manager, and see whether there are relevant devices. If there is, please power off the computer, remove such devices, turn the computer on, and uninstall the corresponding drivers. See whether the issue persists.

If the issue persists, or you do not have such devices, it is likely caused by third-party software that you may have installed on the computer. You can try performing a clean boot to rule them out.

To do so, right-click Start->Task manager, go to the "Startup" tab, and disable all startup items. Then, press Windows+R and enter "msconfig" to enter system configuration. Go to the "Services" tab, select "Hide all Microsoft services", and then select "Disable all". Select Apply and reboot. See whether the issues continue.

Please refer to this support article for details and how to pinpoint the software causing the issue.

Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.

Please feel free to let me know if you have any further updates, thanks.

Best Regards,

Johann - MSFT | Microsoft Community Support Specialist