Desktop Window Manager randomly crashes, Backscreens my whole setup. Even on games that aren't GPU or CPU heavy

Question

I've been having these issues for a while now and every fix I found online did practically nothing for me so I decided to post something myself on here. I'll put the Problem Details below!

Description

Faulting Application Path: C:\Windows\System32\dwm.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: dwm.exe

Application Version: 10.0.19041.3636

Application Timestamp: 6e55ef4a

Fault Module Name: KERNELBASE.dll

Fault Module Version: 10.0.19041.3996

Fault Module Timestamp: b756c9ff

Exception Code: e0464645

Exception Offset: 000000000012d952

OS Version: 10.0.19045.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 0503

Additional Information 2: 05038a8d0f1df7d435a57df411af2cff

Additional Information 3: 5e6c

Additional Information 4: 5e6cadc533f90c8936f9083d2524bdd4

Extra information about the problem

Bucket ID: 5634e262cdfb02a9aab7e221fcdefc06 (1925256001328446470)

If anyone needs anything else just comment on it and I'll get to you ASAP!Thanks in advance!

Answer 1

Hi, thank you so much for the detailed reply, as per checking and analyzing the event logs you have, there are multiple The AORUS LCD Panel Service service terminated unexpectedly, meaning there is no output provided from the PC, in addition, there is also multiple errors in nvlddmkm, which is your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:

We need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

https://nvidia.custhelp.com/app/answers/detail/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Additional note: If the issue persists, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Answer 2

Thanks again for your support. I will send you the system according to the instructions in your message.

SystemLogs.evtx

Answer 3

Hi, thank you so much for patiently waiting, can you further check if you have more dump files on the PC? As per checking the Minidump files, it is only displaying general errors, in addition, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Answer 4

Hey Bernard, thank you for the fast reply.
The Minidump I'm giving you isn't the one related to my case but it is the most recent, and I'm pretty sure that on that date, the same thing happened, cause it's the only problem I'm currently experiencing. I wish I could give you the one from the date and time, but Windows didn't create one, hope it still helps.

013124-10937-01.dmp

Answer 5

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, this issue might be caused by a miscalibrated GPU/Display, in addition, we need to check further what is causing the issue, can you please check if you have minidump files on the PC:

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Note: If you cannot see Minidump files, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Let me know how it goes and I hope that helps.

Bernard