Hello, John Chung1
Welcome to the Microsoft community.
Hello, I'm sorry to hear about your problem, you have installed the asio app and it doesn't seem to be able to open it, in order to better help you, can you provide a link to the software so that we can test it for you to see if it's a common problem, in addition to the version of your system you can provide.
Thank you for your time and effort to work on this topic.
Best wishes
Bobhe | Microsoft Community Support Specialist