CLOCK_WATCHDOG_TIMEOUT Error

Question

My specs are:

Msi geforce rtx 4070 slim

gigabyte z790 aorus elite ax

corsair vengeance ddr5 32gb

intel i-9-14900kf

samsung 980 pro 2tb ssd

corsair rm850e power supply

cooler master hyper 212 black

windows 11.

I have run into an issue on two games, one worse than the other. Fortnite continuously gets the CLOCK_WATCHDOG_TIMEOUT error and blue screens me. Another game I have issue with is counter strike 2, this game however crashes and sometimes blue screens me only when I have anti aliasing turned on, without it, it doesn’t so far. I don’t know if that’s related to the fortnite issue. I have fun sfc scans and checked that the memory is good and verified integrity of game files so I am at a bit of a loss. GTA 5 and rdr2 seem to run fine along with every other normal

program. I haven’t done anything to try and overclock my cpu, I just built this computer and am using essentially factory settings.

Answer 1

Hi, thank you for patiently waiting, as per checking and analyzing the DMP files there is an error intelppm.sys, this is the Intel Processor Power Management which is used to check the performance and cooling of the processor, and for us to sort out the issue, kindly follow the steps below:

Change IntelPPM Registry value:

Press the Windows key + R then type in:

Regedit

Then hit OK

Navigate: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Intelppm

Double-click on "Start" and change the Value data to 4

Click OK, Close the registry, and restart the PC.

If the issue persists, you may also follow the steps from this link:

https://www.thewindowsclub.com/fix-intelppm-sys...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Thank you bro, this fixed my problem with Fortnite.

Answer 3

Minidump

Answer 4

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard

Answer 5

and to add, the cpu fan is working in bios about 2k rpm and the thermal paste should be just fine, cpu idle temps at in the 30s.