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Anonymous
2024-02-03T04:09:07+00:00

I have an issue to use my laptop: this sign-in option is disabled because of… it’s first time, but yes I have waited for 2 hours, and guess what? - Nothing, the same problem…:If you know that your system has problems like that,I can’t understand why you can’t fix it. So let me know what can I do when your suggestions don’t work for my situation.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-02-04T05:52:54+00:00

    Hello， Zepyur Siradeghyan

    Thank you for posting in the Microsoft community.

    Knowing the current issue with your login options being disabled, you can switch to a more stable internet connection, and there is another method to try if you remember your password:

    1. Hold down the Shift key on the login screen - Tap Power in the bottom right corner - Restart your computer.
    2. Select Troubleshooting-Advanced Options-Command Prompt-type REGEDIT.
    3. Tick HKEY_LOCAL_MACHINE-tap File in the top left corner-Load Setup Unit-This Computer ()

    Note: At this point, your system's disk may be the E disk, because the hidden repair disk drive and the bootable disk drive will be displayed, prompting you to locate your system's disk according to the volume label and disk size.

    1. Go to the system disk-Windows-system32-config-open the Software file, just customize a name like Rota.
    2. Next, open HKEY_LOCAL_MACHINE - find the item you just customized and expand it - microsoft-Windows NT-CurrentVersion-PasswordLess-Device - correct item: DevicePasswordLessBuildVersion - Mouse Double-click this item - data value - set to 0
    3. Go back to just HKEY_LOCAL_MACHINE under the Rota-select custom name item. Click File - Uninstall Configuration Drive - Click Yes. Close the command prompt and registry editor: select Continue to use Windows.
    4. Wait for the WINDOWS setup to complete: At this point, the login option will appear on the login screen, select the login password.
    5. After that, you need to remove the original PIN and re-add the new PIN to resolve all the issues.

    Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows - Microsoft Support to view the article. 

    I wish you all the best and please feel free to contact me if you have any questions, I look forward to hearing from you which will determine where we go next!

    Best Regards，

    Rota Ye |Microsoft Community Support Specialist

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