Shutdown does restart instead

Question

When I select the shutdown option, my computer restarts instead. I'm using Win11 Pro on an HP Envy x360 laptop.

It will shutdown if I use the shutdown command in a terminal window.

Any ideas how to address this or what to look at?

Thanks!

Answer 1

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

**Please try to turn off Fast startup

Press Start then search Control panel

Under View by > select Small icons

Select Power Options

On the left side, Click "Choose what power buttons do"

Click "Change settings that are currently unavailable"

Under Shutdown settings > Turn off fast startup

Power off the system then pull the power cable from the laptop, wait for 15 minutes.

Power back on

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Answer 2

Hi, John, that fixed it, thanks! Weird that "fast startup" means "no shutdown".