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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
The bitlocker for my device is showing an error message as follows or in the attached photo:
"TraceID: m5oJHnxKdEGNH4zA.21.93
Something happened. Wait a bit, then try again. If this issue persists, contact us."
I have been trying to contact microsoft but couldn't access the live chat. Anyone has seen this message before? Could you please suggest how I can recover my bitlocker key?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Hi Mo,
I'm Sumit, here to answer your query at the Microsoft Community.
Please go to https://aka.ms/accountStorage page.
If your Microsoft account Storage is full, free up some space and the keys should appear in a few hours.
Hope that helps, and rely on us for any further inquiries. All the best.
