Why does my computer refuse to install updates?

Question

My laptop is unable to install new updates and my apps can't update via Microsoft Store either. I've tried restarting my computer several times and making sure Windows Update is running, but it doesn't work. What could be the problem?

Answer 1

Thanks for getting back, Jerico.

I ran the troubleshooter and it detected that I needed to check for Windows Update issues.

However, when I try downloading and installing the updates, they fail every time.

When I ran the first System File Checker command, it took a lot of time but returned the following error:

Here's the result for the second command:

Not sure what to do anymore.

Answer 2

Hi, good day! I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.

Let's try to fix first the Windows update as it may fix also the issue about your Microsoft Store. Are there any error message/code when you try to update your computer? If so, kindly provide it for me to further check. In the meantime, you can try to perform the troubleshooting methods below and check if any of the methods will work.

Method 1: Run the troubleshooter

• Click the link below for the steps.

https://support.microsoft.com/en-us/windows/win...

Method 2: Run System File Checker

• This will scan your system for any corrupted system files and will fix it. Click the link below for the steps.

https://support.microsoft.com/en-us/windows/usi...

Will wait for your update.

Regards,

Jerico T.