Surface book 3 randomly crashes

Michael Worku 1 Reputation point
2020-06-28T06:10:12.487+00:00

I just bought the surface book 3 a couple of days ago for school, and on day one I noticed a glaring issue. The surface book 3 randomly crashes without warning. The crashes aren't due to the the laptop being over heating because the highest temperate I felt it at post crash is room temperature and I have yet to use the laptop in intensive programs. It's a great product, but I can't go one day without losing files due to it freezing and having to reset the thing. Is there a way to fix this?

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  1. Leon Laude 85,721 Reputation points
    2020-06-28T09:27:05.673+00:00

    Hi,

    Surface is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products (more to be added later on).

    You can ask the experts in the dedicated Surface Book 3 forum over here:
    https://answers.microsoft.com/en-us/surface/forum/surfbook3

    (Please don't forget to accept helpful replies as answer)

    Best regards,
    Leon

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