Unable To Schedule DP-900 Exam

Sujit Gouda 1 Reputation point


I am trying to schedule my DP-900 exam with a voucher from PearsonVue.
I had attended the training using my office email via which I got the exam voucher .

When I try to schedule my exam with my personal email, it for some reason tries to link my office and personal email. which I don't understand why ?

I am not able to move ahead with the registration with the below error. Please help. Thanks.

Request Id: 7f7b3cdc-0a6f-4fb4-aa16-d8a50978f200
Correlation Id: ad08342c-b079-446a-a305-1f12c052d2bb
Timestamp: 2021-05-23T23:48:18Z
Message: AADSTS50020: User account 'sujit_pg@Karima ben .com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

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  1. KranthiPakala-MSFT 46,402 Reputation points Microsoft Employee

    Hi @Sujit Gouda ,

    Thanks for using Microsoft Q&A forum and posting your query.

    Microsoft Certification Program is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products (more to be added later on).

    Note: Microsoft Certification Program is supported on their own forums. I would recommend reaching out on these forums for assistance.

    Hope this helps. Do let us know if you any further queries.


    Please don’t forget to Accept Answer and Up-Vote wherever the information provided helps you, this can be beneficial to other community members.

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  2. 2022-04-07T03:42:46.897+00:00

    hello I have the same issue.

    I have already booked my exams but now when I am resheduling it, the vouvher dissappeared.


    Grateful to look into for me pls.
    I attended the training

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