Update problem

Question

I have 3 downloads pending and 1 restart pending. I’ve let the system restart several time when I’m prompted to and nothing is changing. I’m also getting an error message that says “the instruction at 0x0007FF8CFC52D61 referenced memory at 0x0000000000 could not read”. What does that mean? What do I do to fix this problem?

Answer 1

After doing this the updates worked but now I have these messages

Answer 2

This error is from the "HP System Event Utility" app, an additional HP software. Reinstalling the "HP System Event Utility" from the HP website will fix this problem.

If you cannot find this app on the HP website, provide the model of your computer/laptop and a screenshot of the system information and I'll be glad to help you find the correct version for your computer.

1-Right-click on Start then click on Run

2-Type: msinfo32 and click on OK

Answer 3

Hi,

Sorry to hear you're experiencing this issue.

Usually, this problem is caused by corrupted files on Windows. You can use this procedure to repair the corrupted files and reset the Windows Update components.

Step 1: Check the file system and file system metadata of the hard drive for logical and physical errors.

1-Right-Click on Start then click on Windows Powershell (admin)

2- Type these commands.

chkdsk c: /f /r (and press Enter)

3-This command will require a reboot to run

Step 2: Check if there are any corrupted files on Windows.

1-Right-Click on Start then click on Windows Powershell (admin)

2- Type these commands.

sfc /scannow (and press Enter)

Dism /Online /Cleanup-Image /ScanHealth (and press Enter)

Dism /Online /Cleanup-Image /CheckHealth (and press Enter)

3- The DISM tool will report whether the image is healthy, repairable, or non-repairable. If the image is repairable, you can use the /RestoreHealth argument to repair the image.

4-Type this command and press Enter:

Dism /Online /Cleanup-Image /RestoreHealth

Step 3: Reset Windows Update components

1-Right-Click on Start then click on Windows PowerShell(admin)

2-Type these commands:

net stop wuauserv (and press Enter)

net stop cryptSvc (and press Enter)

net stop bits (and press Enter)

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old (and press Enter)

ren C:\Windows\System32\catroot2 Catroot2.old (and press Enter)

net start wuauserv (and press Enter)

net start cryptSvc (and press Enter)

net start bits (and press Enter)

netsh winsock reset (and press Enter)

3-Reboot your PC and try to install the update again

If you receive any error message, please take a screenshot of it and attach it here to help identify what is causing the problem.

You can see at this link how to include a screenshot in your post.

https://answers.microsoft.com/en-us/feedback/fo...