HP Pavillion 15t-eg300 touchpad very stiff

Question

Hello

Purchased a new HP Pavillion 15t-eg300. The touchpad is very stiff - i.e., I have to press hard to click. I changed the touchpad sensitivity to "very sensitive" and turned off Enhanced pointer precision in Mouse settings - both suggestions I found on the web - but it's still bad.

Thanks

Answer 1

I'm sorry but it seems that I ran out of ideas. Maybe someone has a better resolve.

Thank you,

Jerico T.

Answer 2

Thanks Jerico.

I tried Methods 1 and 2, and they made no difference.

For Method 3 I tried searching on both HP 15t-eg300 and on 78G39AV but was not able to find the driver online.

Please advise.

Answer 3

You're welcome. Yes, that's okay if you see the "Synaptics Precision Touchpad Filter Driver", right-click on it and follow the remaining steps then kindly let me know if it made any difference.

Regards,

Jerico T.

Answer 4

Hi Jerico,

Thanks for the quick reply. I completed Method 1 which did not change anything.

On Method 2, under "Mice and other pointing devices" the only option is

"Synaptics PrecisionTouchpad Filter Driver" not HID-compliant mouse.

Please advise.

Thanks

Answer 5

Hi, good day! I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.

Kindly try to perform the methods below and check if any of the methods will improve the touchpad performance.

Method 1: Check for Windows Update and Optional Updates

1. Press Windows key + I to open settings.
2. Click Windows Update and check for updates, if there are available updates, kindly install them.
3. Repeat steps 1 and 2 and this time click on Advanced options.
4. Select Optional updates, check if there are available optional updates and install them.
5. Restart your device, check if it fixes the issue.

Method 2: Update Driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Mice and other pointing devices
3. Right-click HID-compliant mouse and select Update driver
4. Select Search automatically for drivers
5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Method 3: Go to your manufacturer's website

1. Open run-box by pressing windows key + R, type msinfo32 and hit enter.
2. Look for your System Model and System Manufacturer, take note of them.
3. Go to your manufacturer's website and search for your touchpad driver using the information that you noted.
4. Download and install the touchpad driver, restart your computer and check if the issue still persists.

Feel free to reach back if you need any further assistance.

Hope this help. Have a good day.

Thank you,

Jerico T.