6GHz network problem

Question

Hello,

I'm facing an issue with my computer's Intel(R) Wi-Fi 6E AX211 160MHz, which fails to detect the 6GHz network.

Despite trying all suggestions from Dell, Intel, Windows support, and ASUS router support, my computer can only identify the 2.4GHz and 5GHz networks.

Any insights or suggestions would be greatly appreciated.

Thank you,

Rafal

Answer 1

Correct drivers should be at Dell's site not Intel one.

And please ask your company's system administrator for the help, maybe some corporate settings effects the problem.

Answer 2

Hi Igor,

System Manufacturer Dell Inc.

System Model Latitude 5440

System Type x64-based PC

OS Name Microsoft Windows 11 Enterprise

Processor 13th Gen Intel(R) Core(TM) i5-1345U, 1600 Mhz, 10 Core(s), 12 Logical Processor(s)

BIOS Version/Date Dell Inc. 1.10.0, 08.11.2023

SMBIOS Version 3.6

BIOS Mode UEFI

Product Type Intel(R) Wi-Fi 6E AX211 160MHz

Adapter Type Ethernet 802.3

Last Reset 23.02.2024 17:40

Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NETWTW6E.INF_AMD64_676BED065E3F9992\NETWTW14.SYS (23.20.0.4, 5,13 MB (5 383 336 bytes), 05.12.2023 15:07)

I did update BIOS and chipset drivers. Uninstall Device, Restart and installed from Intel:

Intel® Wireless Bluetooth® for Windows® 10 and Windows 11*

• Windows 11*, Windows 10, 64-bit*
• Size: 38.6 MB
• SHA1: 7C782AF71080EBC9C633284F89F98598459D8242

I still can't see 6GHz network

Best regards

Rafal

Answer 3

Hi Rafal,

My name is Igor, it's a pleasure for me to help others and I'll try to help you.

As I can see at different forums, this module is not compatible with some chipset. What is your hardware model and configuration? Try to update BIOS and chipset drivers.