My windows explorer keep crashing

Question

i buy new laptop at jan 12 2024, but since i use my laptop my windows explorer keep crashing (restart)

i already go to service center and re-installing windows, but it still happen

please help me

Error code :

Faulting application name: Explorer.EXE, version: 10.0.22621.3155, time stamp: 0x3fb2d7a4

Faulting module name: DWrite.dll, version: 10.0.22621.3085, time stamp: 0xc8f11579

Exception code: 0xc0000005

Fault offset: 0x000000000007f227

Faulting process id: 0x0x568C

Faulting application start time: 0x0x1DA6138F1C655EB

Faulting application path: C:\WINDOWS\Explorer.EXE

Faulting module path: C:\Windows\System32\DWrite.dll

Report Id: 3dfad367-763c-4501-84a2-ce5520098ae6

Faulting package full name: 

Faulting package-relative application ID: 

---

System Information

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Product Name: Katana 15 B13VFK

OS: Microsoft Windows 11 Home Single Language 64-bit Ver.2009(OS build 22631.3155)

HDI Build: ZS7-1585KM4-MS1 / 16.0.L51.22.0.2306.10

BIOS Version: E1585IMS.113

BIOS Release Date: 2023/10/26

EC Version: 1585EMS1.1110626202308:44:12

CPU: 13th Gen Intel(R) Core(TM) i9-13900H

Memory: 16 GB @ 2600 MHz

                           - 8192 MB, DDR5-5200, Samsung M425R1GB4BB0-CWMOD   

                           - 8192 MB, DDR5-5200, Samsung M425R1GB4BB0-CWMOD   

Graphics: NVIDIA GeForce RTX 4060 Laptop GPU, 7957 MB

Graphics: Intel(R) Iris(R) Xe Graphics, 128 MB

VBIOS Version: 95.07.16.80.75

Disk: SSD, NVMe Micron_2400_MTFDKBA1T0QFM, 953,87 GB

Network: Intel(R) Wi-Fi 6 AX201 160MHz

Network: Realtek PCIe GbE Family Controller

Network: Bluetooth Device (Personal Area Network)

Win32 SHIFT mode: Unsupportive

Power Plan: Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)

UWP User Scenario: Balanced (Smart Auto), Performance: Medium, Fan: Auto

Graphic Switch: MSHybrid Graphics

Answer 1

and my screen often blinking... is this windows error or device error?

cause i got a lot of errors