Hello ,
Good to see you in Microsoft Community.
Firstly, could you let me know the specific system version (OS Build)? You can check it by pressing Win + X > System > Windows specifications*, click “Copy” and paste it in your next reply*.
Then please check the basic hardware information of your device. Win + Q to open the search box, type “msinfo32”, then open “System Information”, please take a screenshot of it and attach it to your next reply.
Because some models of laptops have two screens (not external screens), and by default both screens are enabled simultaneously, this is by design and depends on the manufacturer of the computer device.
If you only want to use one of the screens, you can disable the one you don't want to use in Device Manager, but make sure not to disable both at the same time. "Win*" + "X" > "Device Manager" > "Monitors", find* the screen device that you want to disable it*, then right click > "Disable device"*, then reboot to see if it works. The system will automatically search and install the driver suitable for your device generally.
If anything is unclear, please do not hesitate to let me know.
Best Regards,
Mosken_L - MSFT | Microsoft Community Support Specialist