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Windows 11 BSOD Hypervisor error

Anonymous
2024-02-22T11:14:52+00:00

Hello,

randomly my computer is going into BSOD with Hypervisor error. OS is windows 11 64bit build 10.0.22631 and computer is ASUS ROG

My crash dump is:

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : true
   AllowNugetExeUpdate : true
   AllowNugetMSCredentialProviderInstall : true
   AllowParallelInitializationOfLocalRepositories : true

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.031 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 36

Microsoft (R) Windows Debugger Version 10.0.25921.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\022224-12750-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 22621 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0xfffff800`13800000 PsLoadedModuleList = 0xfffff800`14413550
Debug session time: Thu Feb 22 11:04:02.660 2024 (UTC + 2:00)
System Uptime: 0 days 1:44:07.347
Loading Kernel Symbols
...............................................................
................................................................
................................................................
................................................................
.....................................
Loading User Symbols

Loading unloaded module list
..................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff800`13c16c30 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffffc881`62e79cb0=0000000000020001
15: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

HYPERVISOR_ERROR (20001)
The hypervisor has encountered a fatal error.
Arguments:
Arg1: 0000000000000013
Arg2: 0000000000000000
Arg3: 0000000029b92701
Arg4: ffffe70001e059f0

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1015

    Key  : Analysis.Elapsed.mSec
    Value: 10631

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 1

    Key  : Analysis.Init.CPU.mSec
    Value: 155

    Key  : Analysis.Init.Elapsed.mSec
    Value: 6058

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 95

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x20001

    Key  : Dump.Attributes.AsUlong
    Value: 808

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Failure.Bucket
    Value: 0x20001_13_0_nt!HvlSkCrashdumpCallbackRoutine

    Key  : Failure.Hash
    Value: {a3630d9d-0239-bf3a-e873-2ac5f4b4b994}

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 1497cf94

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 1

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 0

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 0

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 4853999

    Key  : Hypervisor.Flags.ValueHex
    Value: 4a10ef

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 3f7

BUGCHECK_CODE:  20001

BUGCHECK_P1: 13

BUGCHECK_P2: 0

BUGCHECK_P3: 29b92701

BUGCHECK_P4: ffffe70001e059f0

FILE_IN_CAB:  022224-12750-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b

DUMP_FILE_ATTRIBUTES: 0x808
  Kernel Generated Triage Dump

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
ffffc881`62e79ca8 fffff800`13d44ae1     : 00000000`00020001 00000000`00000013 00000000`00000000 00000000`29b92701 : nt!KeBugCheckEx
ffffc881`62e79cb0 fffff800`13cb60a8     : 00000000`00000100 fffff800`13b12e5c ffffc881`62dbe350 ffffc881`62e79d30 : nt!HvlSkCrashdumpCallbackRoutine+0x81
ffffc881`62e79cf0 fffff800`13c24a42     : 00000000`00000100 ffffc881`62e79ef0 00000000`00000000 00000000`00000000 : nt!KiProcessNMI+0x1a3e08
ffffc881`62e79d30 fffff800`13c247ae     : 00000000`00000100 ffffc881`62e79ef0 00000000`00000000 00000000`00000000 : nt!KxNmiInterrupt+0x82
ffffc881`62e79e70 fffff800`0eef0000     : fffff800`13c23034 00000000`00000000 fffff800`13bc8b69 fffff88c`d9d7f200 : nt!KiNmiInterrupt+0x26e
fffff88c`d9d7f088 fffff800`13c23034     : 00000000`00000000 fffff800`13bc8b69 fffff88c`d9d7f200 00000000`0000c000 : 0xfffff800`0eef0000
fffff88c`d9d7f090 fffff800`13bc8b69     : fffff88c`d9d7f200 00000000`0000c000 00000000`00008000 fffff800`13c59d11 : nt!HvcallpExtendedFastHypercall+0x54
fffff88c`d9d7f0a0 fffff800`13bc88ac     : 00000000`00000001 00000000`00000000 ffffc881`62e51180 fffff88c`d9d7f1c0 : nt!HvcallFastExtended+0x69
fffff88c`d9d7f130 fffff800`13bc87cf     : fffff88c`d9d7f300 fffff88c`d9d7f300 00000000`00000001 00000000`00000000 : nt!HvlpFastFlushListTb+0xb4
fffff88c`d9d7f200 fffff800`13bc8733     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000001 : nt!HvlpFlushRangeListTb+0x8b
fffff88c`d9d7f260 fffff800`13cdfd6e     : fffff88c`d9d7f300 00000000`00000001 00000000`00000000 00000000`00000000 : nt!HvlFlushRangeListTb+0x37
fffff88c`d9d7f2b0 fffff800`13a4fe1d     : fffff88c`d9d7f3c0 00000000`00000000 00000000`00000000 fffff88c`d9d7f3d0 : nt!KeFlushMultipleRangeTb+0x15198a
fffff88c`d9d7f330 fffff800`13a534b7     : 00000000`00000000 00000000`00000004 81000001`78a85921 ffffb389`acbe9a01 : nt!MiFlushTbList+0xcd
fffff88c`d9d7f360 fffff800`13a45cd7     : fffff88c`d9d7f650 fffff88c`d9d7f650 ffffb389`acbe9a88 ffffb389`acbe9a88 : nt!MmSetAddressRangeModifiedEx+0x2c7
fffff88c`d9d7f4c0 fffff800`13a4457f     : 00000000`00000000 fffff88c`00020000 ffffb389`9a1df540 00000000`00000000 : nt!CcFlushCacheOneRange+0xe7
fffff88c`d9d7f590 fffff800`13a4363b     : 00000000`00000000 fffff88c`d9d7f700 ffffb389`bda25e40 fffff800`0d2d0180 : nt!CcFlushCachePriv+0x10f
fffff88c`d9d7f600 fffff800`13a4343f     : ffffb389`ad1aad20 00000000`00000000 ffffb389`bda25e40 00000000`00000000 : nt!CcWriteBehindInternal+0x8b
fffff88c`d9d7f770 fffff800`13a40516     : ffffb389`bda25e40 00000000`00000000 ffffb389`a10ff610 ffffb389`a10ff678 : nt!CcWriteBehind+0xb7
fffff88c`d9d7f870 fffff800`13a34f85     : ffffb389`99eddbe0 ffffb389`af1e2040 ffffb389`99eddbe0 ffffb389`00000000 : nt!CcWorkerThread+0x606
fffff88c`d9d7f9c0 fffff800`13b07317     : ffffb389`af1e2040 00000000`0000037b ffffb389`af1e2040 fffff800`13a34e30 : nt!ExpWorkerThread+0x155
fffff88c`d9d7fbb0 fffff800`13c1bcc4     : ffffc881`6229e180 ffffb389`af1e2040 fffff800`13b072c0 85000000`c3840f80 : nt!PspSystemThreadStartup+0x57
fffff88c`d9d7fc00 00000000`00000000     : fffff88c`d9d80000 fffff88c`d9d79000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34

SYMBOL_NAME:  nt!HvlSkCrashdumpCallbackRoutine+81

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.22621.3155

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  81

FAILURE_BUCKET_ID:  0x20001_13_0_nt!HvlSkCrashdumpCallbackRoutine

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {a3630d9d-0239-bf3a-e873-2ac5f4b4b994}

Followup:     MachineOwner
---------
Windows for home | Windows 11 | Performance and system failures

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  1. David-M 115.3K Reputation points Independent Advisor
    2024-02-22T13:28:44+00:00

    One of the minidumps mentions the driver "mtkwl6ex.sys" as the cause of the crash. From my search, this driver belongs to a MediaTek Wi-Fi adapter.

    Please, send a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

    I await your reply. Click on the "Reply" button below my reply.

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  2. Anonymous
    2024-02-22T12:54:05+00:00

    I've uploaded 2 other dump files:

    CrashDump

    Yes I'm running also some VM's in VMWare player updated to last version (With Ubuntu 22 but I don't know if this matter)

    Thank you

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  3. David-M 115.3K Reputation points Independent Advisor
    2024-02-22T12:41:41+00:00

    The minidump does not mention any driver as the cause of the crash.

    You only sent one minidump. Was this the only one available?

    If you have more minidump files, send them. Perhaps they have relevant information.

    Do you have a virtual machine running on your PC?

    I await your reply. Click on the "Reply" button below my reply.

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  4. Anonymous
    2024-02-22T12:20:00+00:00

    Hello,

    I've uploaded the dump on:

    022224-12750-01.zip

    Thank you,

    Cosmin Bucur

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  5. David-M 115.3K Reputation points Independent Advisor
    2024-02-22T11:47:08+00:00

    Hi. I'm David, and I'm happy to help you.

    Please send the minidump files.

    These files are in "C:\Windows\Minidump".

    Copy any files you have to your desktop and store them in a ZIP file. Then upload the ZIP file to the cloud (OneDrive, Google Drive, Dropbox, etc...), choose to share it, and get the link.

    Post the link to the ZIP file here so I can have a look.

    I await your reply. Click on the "Reply" button below my reply.

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