Windows 11 freezing on loading screen.

Question

Hello,

I need help figuring out which drivers are causing windows to crash. I have been crashing constantly for a few weeks and finally got around to do a full system reset a few days ago, everything has been running much better now however I am now experiencing BSODs with stop codes like DRIVER_IRQL_NOT_LESS_OR_EQUAL or another one about bug checks.

I have attached a screenshot from the reliability center

Any help is much appreciated.

Answer 1

Hi, thank you for patiently waiting, upon analyzing and checking the DMP files, the error you have is amdgpio2.sys, this is caused by the AMD driver of the PC, are you using an AMD processor? if yes, kindly download and install the latest BIOS and chipset update from your manufacturer's website, if you are also using an AMD graphics card, we actually need to reinstall the AMD Graphics driver, kindly follow the steps below:

Step 1. Completely uninstall the AMD GPU Driver using the steps from this link:

https://www.amd.com/en/support/kb/faq/gpu-601

Step 2. Reinstall the AMD Graphics driver using the steps from the link below:

Install AMD Radeon and automatically detect the AMD driver: https://www.amd.com/en/support/kb/faq/rs-install

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Additional note: If the issue persists, I suggest contacting a local technician to physically check the processor or do a re-pasting of thermal paste to optimize the processor.

Answer 2

Hello

I have updated all the drivers from the given link, still I was getting BSOD ERROR

I have disabled Hibernate mode on my laptop and now I have also disabled fast boot.

Furthermore, I have not encountered any BSOD from the last 10 boot-ups

Answer 3

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard

https://1drv.ms/f/s!AhhHFDWtvte8iVVCuXY7wGFwmrZA?e=o8kH1F

Answer 4

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard