audio issues

Question

my audio is constantly bugging; it will waver going quiet then back to normal, it will completely shut off for a few seconds then come back on, it will make kind of a screeching noise continuously, the issue is i don't know how to fix it or how to find out what it is. if its my drivers ill factory reset my computer because I'm pretty sure that fixes it (please correct me if I'm wrong) but if its my headphones i need to buy a new one (id like to mention i use Bluetooth beats studio pro incase that's important not a wired headset), another question, if i do have to factory reset do i do cloud download or local reinstall to make sure my drivers get completely reset as well.

i cant really send recordings of what it does but i hope i explained it well enough and if anybody has a solution or a way to figure out what the issue is please tell me.

i also just considered the fact it could be something completely different, but all in all, i just need to find a way to fix it.

Answer 1

The Bluetooth adapter is being recognized as generic, it could be the cause of the problem. Downloading and installing the latest version of the Wi-Fi and Bluetooth driver from the Asus website should fix this problem.

-Wi-Fi driver

https://dlcdnets.asus.com/pub/ASUS/mb/08WIRELES...

-Bluetooth driver

https://dlcdnets.asus.com/pub/ASUS/mb/02BT/DRV_...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

here in the msinfo thing

i don't know what Bluetooth thing i was supposed to do so here is all of them i can do the next step if you specify which one.

i checked it on my phone and it didn't really persist so if you know any further way to help please let me know.

Answer 3

Hi,

Sorry to hear you're experiencing this issue.

Usually, this problem is caused by a corrupted or outdated driver. If it was a driver issue the factory reset will not fix it, because the factory reset will install the same driver version that you are already using.

The first thing that you can do to identify if the problem is on your computer or on your headphones, is to connect your headphones to another computer or your phone and check if the problem persists.

If you connect your headphones to another device and the problem persists, it indicates that the problem is on your headphones and you may need to replace it.

If you connect your headphones to another device and the problem doesn't happen, it indicates that the problem is on your computer. Please provide some more details to help identify what is causing this problem. Are you using a laptop or a desktop? Which is the full model of your computer/laptop or motherboard?

Also, attach a screenshot of the System Information Page:

1-Right-click on Start then click on Run

2-Type: msinfo32 and click on Ok

And a screenshot of the version of the driver installed:

1-Right-click on Start then click on Device Manager

2-Click to expand the Bluetooth

3-Right-click on the Bluetooth driver and click on properties

4-Take a screenshot of the General and Driver tab

You can see at this link how to include a screenshot in your post.

https://answers.microsoft.com/en-us/feedback/fo...