Hi ,
If an unknown USB cable appears when connecting, I recommend using another USB port or cable.
As a last resort, reset the USB controller through the Device Manager in the USB Controllers tab (if it is AMD USB Extensible Host or Intel USB Extensible), right-click and uninstall the driver then restart the computer.
After rebooting, open the command prompt (admin) and run the command: sfc /scannow and test again.
Independent Advisor - Community
Thanks