Computer Crashes On A Regular Basis

Question

I don't know if WhoCrashed is even good enough to get the correct information. But to explain it a little more, this seems to always happen when i'm playing video games. Everything will be completely fine and then out of nowhere like a light switch, it just shuts off with no warning before turning itself back on. I've been told to change some power settings, so i'm trying that but i want to know if there's something i'm missing here.

Windows version:	Windows 10, 10.0, version 2009, build: 19045 (x64)

Windows dir:	C:\WINDOWS
Hardware:	ASUS, ASUSTeK COMPUTER INC., PRIME H370M-PLUS
CPU:	GenuineIntel Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 8664, level: 6
Processor count:	16 logical processors, active mask: 65535
RAM:	16301.4MB

Crash dump file:	C:\WINDOWS\Minidump\120423-13781-01.dmp (Minidump)

Bugcheck code:	0x9F(0x3, 0xFFFFB40BA016D780, 0xFFFFFB828987F750, 0xFFFFB40BBC2EC5E0)
Bugcheck name:	DRIVER_POWER_STATE_FAILURE
Driver or module in which error occurred:	intelppm.sys (intelppm+0x138f)
File path:	C:\WINDOWS\System32\drivers\intelppm.sys
Description:	Processor Device Driver
Product:	Microsoft® Windows® Operating System
Company:	Microsoft Corporation
Bug check description:	This bug check indicates that the driver is in an inconsistent or invalid power state.
Analysis:	A device object has been blocking an IRP for too long a time. This is likely caused by a hardware problem, but there is a possibility that this is caused by a misbehaving driver. <br>This bugcheck indicates that a timeout has occurred. This may be caused by a hardware failure such as a thermal issue or a bug in a driver for a hardware device. <br>Read this article on thermal issues <br>A full memory dump will likely provide more useful information on the cause of this particular bugcheck. The crash took place in a Microsoft module. The description of the module may give a hint about a non responding device in the system.

Answer 1

Are you about to give me a step by step, because i dont' see "MediaTek 802.11n" anywhere. I have "802.11ac". Where do i go to find an older version?

Answer 2

The BSOD error is caused by the "MediaTek 802.11n Wireless Adapter Driver".

I recommend that you update the Mediatek driver to the latest version.

If that doesn't help, try to uninstall and reinstall an older/different version of the MediaTek driver.

I hope this helps. Feel free to ask back any questions and keep me posted.

Answer 3

https://drive.google.com/file/d/1Gl3Gw3DE-5nXo2-d20vl3QmJ7IqFI1LJ/view?usp=sharing

Let me know if i did anything wrong here.

Answer 4

Hi Lee,

I'm Paul, I'm sorry to hear you're having a problem.

Don't worry, I will help you to solve it.

Can you share the minidump files?

1. Open Windows File Explorer
2. Go to C:\Windows\Minidump
3. Zip those files
4. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.).
5. Then share the link here.

Thanks.